Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Client application end of life policy for WorkSpaces Personal

The Amazon WorkSpaces end of life (EOL) policy is applicable to specific major versions (and all of their minor versions) of WorkSpaces that no longer receive support and are no longer tested for compatibility with newer versions.

The lifecycle of a WorkSpaces client version has three phases—general support, technical guidance, and end of life(EOL). The general support phase begins on the date of initial public release of a WorkSpaces client and lasts for a fixed duration. During the general support phase, the WorkSpaces support team provides full support for configuration issues. Defect resolutions and feature requests are implemented for that major version and the associated minor versions of the WorkSpaces client.

Technical guidance is provided from the end of the general support phase until the EOL date. During the technical guidance phase, you receive support and guidance for supported configurations only. Defect resolutions and feature requests are implemented for the most recent versions of the WorkSpaces client only. They are not implemented for older versions. During the technical guidance phase, if a fix is required, Amazon will schedule that fix for the upcoming publicly available version release, and you will have the option to upgrade to the latest WorkSpaces version to receive support related to the fix.

EOL for a major version occurs when both general support and technical guidance have ended. After the EOL date, no further support or maintenance is provided. Amazon stops testing for compatibility issues. For continued support, you must upgrade to the latest WorkSpaces client version.

Refer to this table for more information about support for specific versions.

Unsupported clients

The following WorkSpaces clients are not supported.

EOL FAQs

I’m using a version of a WorkSpaces client that has reached its EOL. What should I do to upgrade to a supported version?

Go to the WorkSpaces client download page to download and install a fully supported version of WorkSpaces.

Can I use a version of the WorkSpaces client that has reached its EOL with a supported WorkSpace?

We strongly recommend upgrading your clients to the latest version as previous resolutions and features are no longer applied to clients versions that have reached their EOL. If you are using a client version that has reached its EOL, contact the Amazon support team for more information.

I’m using a version of a WorkSpaces client that has reached its EOL. Can I still report issues for it?

You must first upgrade to a supported version and try to reproduce the issue. If the issue persists in the supported version, open a support case with the Amazon support team.

I'm using a supported WorkSpaces client version on an operating system that has reached its EOL. Can I still report issues for it?

Technical assistance and software updates are no longer available for operating systems that have reached EOL and Amazon doesn't provide support to WorkSpaces clients that use operating systems that have reached its EOL. Use a supported operating system to ensure you have support for your WorkSpaces clients.