UpdateRoutingProfileAgentAvailabilityTimer - Amazon Connect

UpdateRoutingProfileAgentAvailabilityTimer

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Request Syntax

POST /routing-profiles/InstanceId/RoutingProfileId/agent-availability-timer HTTP/1.1 Content-type: application/json { "AgentAvailabilityTimer": "string" }

URI Request Parameters

The request uses the following URI parameters.

InstanceId

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: Yes

RoutingProfileId

The identifier of the routing profile.

Required: Yes

Request Body

The request accepts the following data in JSON format.

AgentAvailabilityTimer

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Type: String

Valid Values: TIME_SINCE_LAST_ACTIVITY | TIME_SINCE_LAST_INBOUND

Required: Yes

Response Syntax

HTTP/1.1 200

Response Elements

If the action is successful, the service sends back an HTTP 200 response with an empty HTTP body.

Errors

For information about the errors that are common to all actions, see Common Errors.

InternalServiceException

Request processing failed because of an error or failure with the service.

HTTP Status Code: 500

InvalidParameterException

One or more of the specified parameters are not valid.

HTTP Status Code: 400

InvalidRequestException

The request is not valid.

HTTP Status Code: 400

ResourceNotFoundException

The specified resource was not found.

HTTP Status Code: 404

ThrottlingException

The throttling limit has been exceeded.

HTTP Status Code: 429

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: