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Troubleshooting - Amazon Quick
Access denied when querying the knowledge baseNo results returned from knowledge base
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Troubleshooting

Access denied when querying the knowledge base

Symptoms

  • Users receive access denied errors when querying the knowledge base.

Resolution

  • For cross-account setups, verify that the resource policy on the knowledge base grants bedrock:Retrieve and bedrock:GetDocumentContent to the Amazon Quick service role.

  • Verify the knowledge base ARN is correct in the Amazon Quick admin configuration.

  • Confirm the knowledge base and Amazon Quick instance are in the same Region.

No results returned from knowledge base

Symptoms

  • Queries return no results even though the knowledge base has indexed data.

Resolution

  • Check Amazon CloudTrail logs to verify that retrieval requests are reaching the knowledge base and inspect any error responses.

  • Work with the knowledge base owner to verify the knowledge base has been synced and contains indexed documents.

  • If using ACL-enabled connectors, confirm the user's email matches an authorized identity in the data source.