User-driven license upgrades FAQ
| Applies to: Enterprise Edition |
What are user-driven license upgrades?
User-driven license upgrades allow Amazon Quick Suite users to request license upgrades directly from the console, such as upgrading from Reader to Author or from Standard to Pro subscriptions. All requests require administrator approval.
Who can request license upgrades?
Any user with an active Amazon Quick Suite account can request upgrades, provided the feature is enabled by their administrator and they meet the eligibility criteria for the requested upgrade type.
Can users downgrade their license tier?
License downgrades are not supported.
What happens to usage limits when upgrading?
Usage limits increase immediately to match the new tier. However, current usage does not reset—it carries over to the new tier.
How long does the approval process take?
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Auto-approval: Approximately 10 minutes
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Admin approval: Typically 1-2 business days, depending on administrator response time