Package software.amazon.awssdk.services.connectcases
package software.amazon.awssdk.services.connectcases
With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see Amazon Connect Cases in the Amazon Connect Administrator Guide.
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ClassDescriptionService client for accessing ConnectCases asynchronously.A builder for creating an instance of
ConnectCasesAsyncClient
.This includes configuration specific to ConnectCases that is supported by bothConnectCasesClientBuilder
andConnectCasesAsyncClientBuilder
.Service client for accessing ConnectCases.A builder for creating an instance ofConnectCasesClient
.Class to expose the service client settings to the user.A builder for creating aConnectCasesServiceClientConfiguration