AWS SDK Version 3 for .NET
API Reference

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Transcribes the audio from a customer service call and applies any additional Request Parameters you choose to include in your request.

In addition to many standard transcription features, Call Analytics provides you with call characteristics, call summarization, speaker sentiment, and optional redaction of your text transcript and your audio file. You can also apply custom categories to flag specified conditions. To learn more about these features and insights, refer to Analyzing call center audio with Call Analytics.

If you want to apply categories to your Call Analytics job, you must create them before submitting your job request. Categories cannot be retroactively applied to a job. To create a new category, use the operation. To learn more about Call Analytics categories, see Creating categories for post-call transcriptions and Creating categories for real-time transcriptions.

To make a StartCallAnalyticsJob request, you must first upload your media file into an Amazon S3 bucket; you can then specify the Amazon S3 location of the file using the Media parameter.

Note that job queuing is enabled by default for Call Analytics jobs.

You must include the following parameters in your StartCallAnalyticsJob request:

With Call Analytics, you can redact the audio contained in your media file by including RedactedMediaFileUri, instead of MediaFileUri, to specify the location of your input audio. If you choose to redact your audio, you can find your redacted media at the location specified in the RedactedMediaFileUri field of your response.

Note:

For .NET Core this operation is only available in asynchronous form. Please refer to StartCallAnalyticsJobAsync.

Namespace: Amazon.TranscribeService
Assembly: AWSSDK.TranscribeService.dll
Version: 3.x.y.z

Syntax

C#
public abstract StartCallAnalyticsJobResponse StartCallAnalyticsJob(
         StartCallAnalyticsJobRequest request
)

Parameters

request
Type: Amazon.TranscribeService.Model.StartCallAnalyticsJobRequest

Container for the necessary parameters to execute the StartCallAnalyticsJob service method.

Return Value


The response from the StartCallAnalyticsJob service method, as returned by TranscribeService.

Exceptions

ExceptionCondition
BadRequestException Your request didn't pass one or more validation tests. This can occur when the entity you're trying to delete doesn't exist or if it's in a non-terminal state (such as IN PROGRESS). See the exception message field for more information.
ConflictException A resource already exists with this name. Resource names must be unique within an Amazon Web Services account.
InternalFailureException There was an internal error. Check the error message, correct the issue, and try your request again.
LimitExceededException You've either sent too many requests or your input file is too long. Wait before retrying your request, or use a smaller file and try your request again.

Version Information

.NET Framework:
Supported in: 4.5 and newer, 3.5

See Also