AWS-CreateServiceNowIncident
Description
Create an incident in the ServiceNow incident table.
Document type
Automation
Owner
Amazon
Platforms
Linux, macOS, Windows
Parameters
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AutomationAssumeRole
Type: String
Description: (Optional) The Amazon Resource Name (ARN) of the Amazon Identity and Access Management (IAM) role that allows Systems Manager Automation to perform the actions on your behalf. If no role is specified, Systems Manager Automation uses the permissions of the user that starts this runbook.
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Category
Type: String
Description: (Optional) The category of the incident.
Valid values: None | Inquiry/Help | Software | Hardware | Network | Database
Default Value: None
-
Description
Type: String
Description: (Required) A detailed explanation on the incident.
-
Impact
Type: String
Description: (Optional) The effect an incident has on business.
Valid values: High | Medium | Low
Default Value: Low
-
ServiceNowInstanceUsername
Type: String
Description: (Required) The name of the user the incident will be created with.
-
ServiceNowInstancePassword
Type: String
Description: (Required) The name of an encrypted SSM Parameter containing the password for the ServiceNow user.
-
ServiceNowInstanceURL
Type: String
Description: (Required) The URL of the ServiceNow instance
-
ShortDescription
Type: String
Description: (Required) A brief description of the incident.
-
Subcategory
Type: String
Description: (Optional) The subcategory of the incident.
Valid values: None | Antivirus | Email | Internal Application | Operating System | CPU | Disk | Keyboard | Hardware | Memory | Monitor | Mouse | DHCP | DNS | IP Address | VPN | Wireless | DB2 | MS SQL Server | Oracle
Default Value: None
Document Steps
Push_incident – Pushes the incident information to ServiceNow.
Outputs
Push_incident.incidentID – The created incident ID.