通话分析输出示例 - Amazon Transcribe
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通话分析输出示例

以下是来自调用分析作业的编辑 JSON 输出的示例。请注意,除了编辑内容(替换为 [PII] 和关联的时间戳)之外,还有响度分数、检测到的问题、情绪值和与对话相关的对话特征。

{ "JobStatus": "COMPLETED", "LanguageCode": "en-US", "Transcript": [ { "LoudnessScores": [ 87.87, 85.25, 83.46, 81.37, 80.37, 75.91 ], "Content": "Hey Mr [PII]? Um I think I lost my debit card or it was stolen. I don't know.", "IssuesDetected": [ { "CharacterOffsets": { "Begin": 27, "End": 63 } } ], "Redaction": { "RedactedTimestamps": [ [ { "BeginOffsetMillis": 6950, "EndOffsetMillis": 7470 } ] ] }, Items removed for brevity ], "Id": "cccccccc-cccc-cccc-cccc-ccccccccccccc", "BeginOffsetMillis": 6040, "EndOffsetMillis": 11650, "Sentiment": "NEUTRAL", "ParticipantRole": "CUSTOMER" }, { "LoudnessScores": [ 86.09, 83.63, 86.11, 85.33, 74.4, 19.55, 64.23, 81.19, 89.7 ], "Content": "Uh I am very sorry to hear that. Um May I ask who I'm speaking with [PII].", "Redaction": { "RedactedTimestamps": [ [ { "BeginOffsetMillis": 19500, "EndOffsetMillis": 20230 } ] ] }, ], "BeginOffsetMillis": 19500, "EndOffsetMillis": 20230 }, Items removed for brevity ], "Id": "bbbbbbbb-bbbb-bbbb-bbbb-bbbbbbbbbbbbb", "BeginOffsetMillis": 12040, "EndOffsetMillis": 20230, "Sentiment": "NEGATIVE", "ParticipantRole": "AGENT" }, { "LoudnessScores": [ 78.49, 84.47, 81.35 ], "Content": "Yeah, this is [PII].", "Redaction": { "RedactedTimestamps": [ [ { "BeginOffsetMillis": 17420, "EndOffsetMillis": 18460 } ] ] }, Items removed for brevity ], "Id": "aaaaaaaa-aaaa-aaaa-aaaa-aaaaaaaaaaaaa", "BeginOffsetMillis": 16840, "EndOffsetMillis": 18460, "Sentiment": "NEUTRAL", "ParticipantRole": "CUSTOMER" } ], "AccountId": "123456789012", "Categories": { "MatchedDetails": { "matchedCategoryA": { "PointsOfInterest": [{ "BeginOffsetMillis": 440, "EndOffsetMillis": 4960 }] } }, "MatchedCategories": ["matchedCategoryA"] }, "Channel": "VOICE", "JobName": "call-analytics-job-name", "Participants": [{ "ParticipantRole": "AGENT" }, { "ParticipantRole": "CUSTOMER" }], "ConversationCharacteristics": { "NonTalkTime": { "Instances": [{ "BeginOffsetMillis": 216450, "DurationMillis": 7690, "EndOffsetMillis": 224140 }], "TotalTimeMillis": 7690 }, "Interruptions": { "TotalCount": 4, "TotalTimeMillis": 12129, "InterruptionsByInterrupter": { "AGENT": [{ "BeginOffsetMillis": 30940, "DurationMillis": 2800, "EndOffsetMillis": 33740 }, { "BeginOffsetMillis": 133440, "DurationMillis": 4510, "EndOffsetMillis": 137950 }, { "BeginOffsetMillis": 163240, "DurationMillis": 2710, "EndOffsetMillis": 165950 }, { "BeginOffsetMillis": 169840, "DurationMillis": 2110, "EndOffsetMillis": 171950 }] } }, "TotalConversationDurationMillis": 279060, "Sentiment": { "OverallSentiment": { "AGENT": 2.7, "CUSTOMER": 0.2 }, "SentimentByPeriod": { "QUARTER": { "AGENT": [{ "Score": 2.1, "BeginOffsetMillis": 0, "EndOffsetMillis": 69765 }, { "Score": -0.7, "BeginOffsetMillis": 69765, "EndOffsetMillis": 139530 }, { "Score": 5.0, "BeginOffsetMillis": 139530, "EndOffsetMillis": 209295 }, { "Score": 3.0, "BeginOffsetMillis": 209295, "EndOffsetMillis": 279060 }], "CUSTOMER": [{ "Score": -2.0, "BeginOffsetMillis": 0, "EndOffsetMillis": 69660 }, { "Score": 0.0, "BeginOffsetMillis": 69660, "EndOffsetMillis": 139320 }, { "Score": 0.0, "BeginOffsetMillis": 139320, "EndOffsetMillis": 208980 }, { "Score": 2.1, "BeginOffsetMillis": 208980, "EndOffsetMillis": 278640 }] } } }, "TalkSpeed": { "DetailsByParticipant": { "AGENT": { "AverageWordsPerMinute": 195 }, "CUSTOMER": { "AverageWordsPerMinute": 116 } } }, "TalkTime": { "DetailsByParticipant": { "AGENT": { "TotalTimeMillis": 158120 }, "CUSTOMER": { "TotalTimeMillis": 108009 } }, "TotalTimeMillis": 266129 } }, "ContentMetadata": { "Output": "Redacted", "RedactionTypes": ["PII"] } }