Troubleshoot service-managed user issues
This section describes possible solutions for issues with service-managed users.
Troubleshoot service-managed users
This section describes possible solutions for the following issues.
Troubleshoot public key body too long
Description
When you try to create a service-managed user, you receive the following error:
Failed to create user (1 validation error detected: 'sshPublicKeyBody' failed to satisfy constraint: Member must have length less than or equal to 2048)
Cause
You might be entering a PGP key for the public key body, and Amazon Transfer Family does not support PGP keys for service-managed users.
Solution
If the PGP key is RSA-based, you can convert it to PEM format. For example, Ubuntu
provides a conversion tool here: https://manpages.ubuntu.com/manpages/xenial/man1/openpgp2ssh.1.html
Troubleshoot failed to add SSH public key
Description
When you try to add a public key for a service-managed user, you receive the following error:
Failed to add SSH public key (Unsupported or invalid SSH public key format)
Cause
You might be attempting to import an SSH2-formatted public key, and Amazon Transfer Family does not support SSH2-formatted public keys for service-managed users.
Solution
You need to convert the key into OpenSSH format. This process is described in Converting an SSH2 key to SSH public key format.