Package com.amazonaws.services.connectcontactlens

Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities.

See: Description

Interface Summary

Interface	Description
AmazonConnectContactLens	Interface for accessing Amazon Connect Contact Lens.
AmazonConnectContactLensAsync	Interface for accessing Amazon Connect Contact Lens asynchronously.

Class Summary

Class	Description
AbstractAmazonConnectContactLens	Abstract implementation of AmazonConnectContactLens.
AbstractAmazonConnectContactLensAsync	Abstract implementation of AmazonConnectContactLensAsync.
AmazonConnectContactLensAsyncClient	Client for accessing Amazon Connect Contact Lens asynchronously.
AmazonConnectContactLensAsyncClientBuilder	Fluent builder for AmazonConnectContactLensAsync.
AmazonConnectContactLensClient	Client for accessing Amazon Connect Contact Lens.
AmazonConnectContactLensClientBuilder	Fluent builder for AmazonConnectContactLens.

Package com.amazonaws.services.connectcontactlens Description

Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.

Contact Lens for Amazon Connect provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using Contact Lens in the Amazon Connect Administrator Guide.