选项 2：创建具有最低所需权限的自定义策略

您可以明确允许列出特定操作，而不必使用通配符。以下是支持互动、案例创建和案例管理所需的权限：

                
{
  "Version": "2012-10-17",
  "Statement": [
    {
      "Effect": "Allow",
      "Action": [
        "support:AddAttachmentsToSet",
        "support:AddCommunicationToCase",
        "support:CreateCase",
        "support:DescribeAttachment",
        "support:DescribeCaseAttributes",
        "support:DescribeCases",
        "support:DescribeCommunication",
        "support:DescribeCommunications",
        "support:DescribeCreateCaseOptions",
        "support:DescribeIssueTypes",
        "support:DescribeServices",
        "support:DescribeSeverityLevels",
        "support:DescribeSupportedLanguages",
        "support:DescribeSupportLevel",
        "support:GetInteraction",
        "support:InitiateCallForCase",
        "support:ListInteractionEntries",
        "support:ListInteractions",
        "support:InitiateChatForCase",
        "support:PutCaseAttributes",
        "support:ResolveCase",
        "support:ResolveInteraction",
        "support:SearchForCases",
        "support:StartInteraction",
        "support:UpdateInteraction",
        "support-console:GetAccountState",
        "support-console:GetAccountGovCloudEnabled",
        "support-console:GetCaseDraft",
        "support-console:CreateCaseDraft",
        "support-console:DeleteCaseDraft",
        "support-console:GetBanner",
        "support-console:DescribeDynamicHelp",
        "support-console:CreateContact",
      ],
      "Resource": "*"
    }
  ]
}
            

要获得您的 IAM 身份所需的 Amazon DevOps 代理 权限，请附加以下 Amazon 托管策略：

有关操作的完整列表，请参阅Amazon DevOps 代理 用户指南中的DevOps 代理 IAM 权限。

您的 IAM 身份需要iam:PassRole在DevOpsAgentRole-AgentSpace和DevOpsAgentRole-WebappAdmin角色上，这样 Support Center Console 可以在首次设置时代表您创建这些角色时将这些角色传递给 DevOps 代理。要对 Amazon Elastic Kubernetes Service 集群进行调查，您的 IAM 身份还eks:DescribeAccessEntry需要和eks:CreateAccessEntry，eks:AssociateAccessPolicy以便支持中心控制台可以在目标集群上创建只读访问条目。有关访问条目的更多信息，请参阅亚马逊 Elastic Kubernetes 服务用户指南中的通过亚马逊 EKS 访问条目授予 IAM 用户访问 Kubernetes 的权限。