Unified Operations Getting started: Amazon expectations from you
For Unified Operations to deliver maximum value, we recommend the following collaborative approach:
Team engagement
Identify subject matter experts from your team to collaborate with Amazon engineers during onboarding and ongoing engagement.
Participate in initial discovery calls and subsequent meetings to share architecture details and operational requirements.
Establish regular touchpoints to review architecture updates or workload changes.
Operational integration
Configure critical alarms in your account to enable effective incident management.
Implement recommended action items provided by Amazon specialists,
Participate in gameday exercises to validate incident response processes.
This collaborative framework helps you maximize the value of Unified Operations, achieve your uptime goals, mitigate operational risks, and receive comprehensive support for your mission-critical workloads.