Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Troubleshooting issues with Amazon Web Services account closure

Use the information below to help you diagnose and fix common issues found during the account closure process. For general information about the account closure process, see Close an Amazon Web Services account.

I don’t know how to delete or cancel my account

To close your account, follow the instructions in Close an Amazon Web Services account.

I don’t see the Close account button on the Accounts page

If you are not signed in as the root user, you will not see the Close account button displayed on the Accounts page. You must Sign in to the Amazon Web Services Management Console as the root user to close your account. If you can’t sign in, see Troubleshooting issues with the root user.

I closed my account but still haven’t received an email confirmation

This confirmation email is only sent to the root user email address for the Amazon Web Services account. If you don’t receive this email within a few hours, you can Sign in to the Amazon Web Services Management Console as the root user to check that your account is closed. If your account was closed successfully, you will see a message displayed that indicates your account is closed. If the account you closed is a member account, you can verify successful closure by checking if the closed account is labeled as SUSPENDED in the Amazon Organizations console. For more information, see Closing a member account in your organization in the Amazon Organizations User Guide.

If you are trying to close a management account and do not receive an email confirmation about the account closure, your organization most likely has active member accounts. You can only close the management account if your organization doesn’t have any active member accounts. To verify that there are no active member accounts remaining in your organization, go to the Amazon Organizations console, and make sure that all member accounts are showing Suspended next to their account names. After that, you can close the management account.

I receive a "ConstraintViolationException" error when trying to close my account

You are trying to close a management account using the Amazon Organizations console, which is not possible. To close a management account, you need to Sign in to the Amazon Web Services Management Console as the root user for the management account and close it from the Accounts page. For more information, see Closing a management account in your organization in the Amazon Organizations User Guide.

I receive a "CLOSE_ACCOUNT_QUOTA_EXCEEDED" error when trying to close a member account

You can only close 10% of member accounts within a rolling 30 day period. This quota is not bound by a calendar month, but starts when you close an account. Within 30 days of that initial account closure, you can't exceed the 10% account closure limit. The minimum account closure is 10 and the maximum account closure is 1000, even if 10% of accounts exceeds 1000. For more information about Organizations quotas, see Quotas for Amazon Organizations in the Amazon Organizations User Guide.

Do I need to delete my Amazon organization before closing the management account?

No, you don’t need to delete your Amazon organization before closing the management account. However, you can only close the management account if your organization doesn’t have any active member accounts. To verify that there are no active member accounts remaining in your organization, go to the Amazon Organizations console, and make sure that all member accounts are showing Suspended next to their account names. After that, you can close the management account.