Making partial payments - Amazon Billing
Troubleshooting partial payments
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Making partial payments

You can use the Payments page of the Amazon Billing and Cost Management console to pay your Amazon bill using the partial payment method. This section outlines the procedure in the console, as well as how to troubleshoot scenarios if your payment attempt fails.

To make a partial payment

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/costmanagement/.

  2. In the navigation pane, choose Payments.

    The Payments due table lists all outstanding invoices. If there are no invoices that are listed, you don't need to do anything at this time.

  3. If there are outstanding invoices, select the invoices that you want to pay in the Payments due table, and then choose Complete payment.

  4. On the Complete a payment page, your default payment method is chosen.

    1. To continue with the default payment method, proceed to the next step.

    2. To use a different payment method, or if your current selection isn't eligible for partial payments, choose Change.

    3. To add a new payment method, see Managing credit card and ACH direct debit.

  5. In the Payments due table, select the invoices to pay.

  6. Under the Payment amount column, enter the partial payment amount you're paying for each invoice.

  7. Choose Verify and pay.

    After your bank processes your payment, you're redirected to the Payments page.

Note

  • Currently, only payment cards are eligible for partial payments. You can't make partial payments with other payment methods (for example, ACH).

  • Chinese yuan (CNY) China Union Pay credit cards are not eligible for partial payments.

  • Subscription invoices and Amazon Web Services Marketplace invoices are not eligible for partial payments.

Troubleshooting partial payments

If you receive an email notification that Amazon failed the previous charge attempt on your payment card, attempt the following troubleshooting process.

To troubleshoot a partial payment charge fail

  1. Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/costmanagement/.

  2. In the navigation pane, choose Payments.

  3. The Payments due table, select the invoices to pay.

  4. Choose the amount to pay.

  5. Choose Complete payment.

If the transaction continues to fail, contact your bank to understand why they are declining your transaction. Alternatively, you can pay with another eligible card.