Making payments, checking unapplied funds, and viewing your payment history
You can use the Payments page of the Amazon Billing and Cost Management console to perform the following tasks for all payment types:
Make a payment
Amazon charges your default payment method automatically at the beginning of each month. If that charge doesn't process successfully, you can use the console to update your payment method and make a payment.
Note
If you pay by ACH direct debit, Amazon provides you with your invoice and initiates the charge to your payment method within 10 days of the start of the month. It can take 3–5 days for your payment to succeed. For more information, see Manage ACH direct debit payment methods.
Before making a payment, ensure that the payment method that you want to be automatically charged in the future is set as your default payment method. If you're using a credit card, confirm that your credit card isn't expired. For more information, see Designate a default payment method and Managing credit card and ACH payment methods.
To make a payment
Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/
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In the navigation pane, choose Payments.
The Payments due table lists all outstanding invoices. If there are no invoices that are listed, you don't need to do anything at this time.
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If there are outstanding invoices, select the invoice that you want to pay in the Payments due table, and then choose Complete payment.
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On the Complete a payment page, your default payment method is selected if it's eligible for you to use to pay the invoice. If you want to use a different payment method or choose an eligible payment method, choose Change.
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Confirm that the summary matches what you want to pay, and choose Verify and pay.
After your bank processes your payment, you're redirected to the Payments page.
Suppose that you pay by ACH direct debit, and you receive an email message from Amazon saying that Amazon can't charge your bank account and will try again. Then, work with your bank to understand what went wrong.
If you receive an email saying that Amazon failed the last attempt to charge your bank account, select the invoice to pay in the Payments due table. Then, choose Complete payment to pay the invoice. If you have questions about issues with charging your bank account or paying an overdue balance, create a case in the Support Center
. If you pay by electronic funds transfer and your account payment is overdue, create a case in the Support Center
.
View remaining invoices, unapplied funds, and payment history
You can search and filter the Payments due, Unapplied funds, and Payment history tables described in the following procedures. Choose the gear icon to change the default columns and customize other table settings. Download items individually by choosing the appropriate ID, or choose Download, and then Download CSV to download a CSV file of the table for reporting purposes.
To view remaining invoice payments
Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/
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In the navigation pane, choose Payments.
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Choose the Payments due tab to view the Payments due table.
The Payments due table lists all your remaining invoice payments. The table shows your total invoice amount and remaining balance.
The table includes the following statuses:
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Due – Outstanding invoices with an approaching due date.
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Past due – Outstanding invoices with a payment that wasn't made by the due date.
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Scheduled – Invoices with an upcoming scheduled payment.
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Processing – Invoices that a payment is currently being scheduled for.
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To view unapplied funds
Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/
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In the navigation pane, choose Payments.
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Choose the Unapplied funds tab to view the Unapplied funds table.
The Unapplied funds table lists all unapplied credit memos. The table shows your total invoice amount and remaining balance.
If the status is Unapplied, there are available credit memos to be applied to an invoice.
If the status is Partially applied, there are credit memos where some amounts have been applied to a previous invoice.
To view payment history
Open the Amazon Billing and Cost Management console at https://console.amazonaws.cn/billing/
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In the navigation pane, choose Payments.
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Choose the Transactions tab to view the Transactions table.
The Transactions table lists all completed transactions with Amazon.