CaseDetails - Amazon Web Services Support
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

CaseDetails

A JSON-formatted object that contains the metadata for a support case. It is contained in the response from a DescribeCases request. CaseDetails contains the following fields:

  • caseId - The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47.

  • categoryCode - The category of problem for the support case. Corresponds to the CategoryCode values returned by a call to DescribeServices.

  • displayId - The identifier for the case on pages in the Amazon Web Services Support Center.

  • language - The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

  • nextToken - A resumption point for pagination.

  • recentCommunications - One or more Communication objects. Fields of these objects are attachments, body, caseId, submittedBy, and timeCreated.

  • serviceCode - The identifier for the Amazon service that corresponds to the service code defined in the call to DescribeServices.

  • severityCode - The severity code assigned to the case. Contains one of the values returned by the call to DescribeSeverityLevels. The possible values are: low, normal, high, urgent, and critical.

  • status - The status of the case in the Amazon Web Services Support Center. Valid values:

    • opened

    • pending-customer-action

    • reopened

    • resolved

    • unassigned

    • work-in-progress

  • subject - The subject line of the case.

  • submittedBy - The email address of the account that submitted the case.

  • timeCreated - The time the case was created, in ISO-8601 format.

Contents

caseId

The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47

Type: String

categoryCode

The category of problem for the support case.

Type: String

ccEmailAddresses

The email addresses that receive copies of communication about the case.

Type: Array of strings

Array Members: Minimum number of 0 items. Maximum number of 10 items.

displayId

The ID displayed for the case in the Amazon Web Services Support Center. This is a numeric string.

Type: String

language

The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

Type: String

recentCommunications

The five most recent communications between you and Amazon Web Services Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.

Type: RecentCaseCommunications object

serviceCode

The code for the Amazon service. You can get a list of codes and the corresponding service names by calling DescribeServices.

Type: String

severityCode

The code for the severity level returned by the call to DescribeSeverityLevels.

Type: String

status

The status of the case.

Valid values:

  • opened

  • pending-customer-action

  • reopened

  • resolved

  • unassigned

  • work-in-progress

Type: String

subject

The subject line for the case in the Amazon Web Services Support Center.

Type: String

submittedBy

The email address of the account that submitted the case.

Type: String

timeCreated

The time that the case was created in the Amazon Web Services Support Center.

Type: String

See Also

For more information about using this API in one of the language-specific Amazon SDKs, see the following: