Request Syntax Request Parameters Response Syntax Response Elements Errors See Also

DescribeSeverityLevels

Returns the list of severity levels that you can assign to a support case. The severity level for a case is also a field in the CaseDetails data type that you include for a CreateCase request.

Note

You must have an Amazon Business Support+, Amazon Enterprise Support, or Amazon Unified Operations plan to use the Amazon Web Services Support API. If you're in an Amazon Region that doesn't offer one of these Amazon Web Services Support plans, or if you haven't transitioned to one of these plans, you can use the Amazon Web Services Support API with a Business, Enterprise On-Ramp, or Enterprise Support plan.
If you call the Amazon Web Services Support API from an account that doesn't have an Amazon Business Support+, Amazon Enterprise Support, or Amazon Unified Operations plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

Request Syntax


{
   "dryRun": boolean,
   "language": "string"
}

Request Parameters

For information about the parameters that are common to all actions, see Common Parameters.

The request accepts the following data in JSON format.

dryRun

Specifies whether to validate the request without actually returning severity levels. When set to true, the request is validated but no severity levels are returned, and the operation returns a DryRunOperationException. When omitted or set to false, the request runs normally.

Type: Boolean

language

The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") , Chinese ("zh"), Spanish ("es"), Portuguese ("pt"), French ("fr"), Korean (“ko”), and Turkish ("tr"). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

Type: String

Response Syntax


{
   "severityLevels": [ 
      { 
         "code": "string",
         "name": "string"
      }
   ]
}

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

severityLevels

The available severity levels for the support case. Available severity levels are defined by your service level agreement with Amazon.

Type: Array of SeverityLevel objects

Errors

For information about the errors that are common to all actions, see Common Error Types.

DryRunOperationException

The request was valid, but the operation wasn't performed because dryRun was set to true.

HTTP Status Code: 400

InternalServerError

An internal server error occurred.

message: An internal server error occurred.

HTTP Status Code: 500