Request Syntax Request Parameters Response Syntax Response Elements Errors See Also

ResolveCase

Resolves a support case. This operation takes a caseId and returns the initial and final state of the case.

Note

You must have an Amazon Business Support+, Amazon Enterprise Support, or Amazon Unified Operations plan to use the Amazon Web Services Support API. If you're in an Amazon Region that doesn't offer one of these Amazon Web Services Support plans, or if you haven't transitioned to one of these plans, you can use the Amazon Web Services Support API with a Business, Enterprise On-Ramp, or Enterprise Support plan.
If you call the Amazon Web Services Support API from an account that doesn't have an Amazon Business Support+, Amazon Enterprise Support, or Amazon Unified Operations plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

Request Syntax


{
   "caseId": "string",
   "dryRun": boolean
}

Request Parameters

For information about the parameters that are common to all actions, see Common Parameters.

The request accepts the following data in JSON format.

caseId

The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-exen-2025-c4c1d2bf33c5cf47

Type: String

dryRun

Specifies whether to validate the request without actually resolving the case. When set to true, the request is validated but the case isn't resolved, and the operation returns a DryRunOperationException. When omitted or set to false, the request runs normally.

Type: Boolean

Response Syntax


{
   "finalCaseStatus": "string",
   "initialCaseStatus": "string"
}

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

finalCaseStatus

The status of the case after the ResolveCase request was processed.

Type: String

initialCaseStatus

The status of the case when the ResolveCase request was sent.

Type: String

Errors

For information about the errors that are common to all actions, see Common Error Types.

CaseIdNotFound

The requested caseId couldn't be located.

message: The requested CaseId could not be located.

HTTP Status Code: 400

DryRunOperationException

The request was valid, but the operation wasn't performed because dryRun was set to true.

HTTP Status Code: 400

InternalServerError

An internal server error occurred.

message: An internal server error occurred.

HTTP Status Code: 500