Create an Amazon Web Services Support case using an Amazon SDK - Amazon Web Services Support
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Create an Amazon Web Services Support case using an Amazon SDK

The following code examples show how to create a new Amazon Web Services Support case.

.NET
Amazon SDK for .NET
Note

There's more on GitHub. Find the complete example and learn how to set up and run in the Amazon Code Examples Repository.

/// <summary> /// Create a new support case. /// </summary> /// <param name="serviceCode">Service code for the new case.</param> /// <param name="categoryCode">Category for the new case.</param> /// <param name="severityCode">Severity code for the new case.</param> /// <param name="subject">Subject of the new case.</param> /// <param name="body">Body text of the new case.</param> /// <param name="language">Optional language support for your case. /// Currently "en" (English) and "ja" (Japanese) are supported.</param> /// <param name="attachmentSetId">Optional Id for an attachment set for the new case.</param> /// <param name="issueType">Optional issue type for the new case. Options are "customer-service" or "technical".</param> /// <returns>The caseId of the new support case.</returns> public async Task<string> CreateCase(string serviceCode, string categoryCode, string severityCode, string subject, string body, string language = "en", string? attachmentSetId = null, string issueType = "customer-service") { var response = await _amazonSupport.CreateCaseAsync( new CreateCaseRequest() { ServiceCode = serviceCode, CategoryCode = categoryCode, SeverityCode = severityCode, Subject = subject, Language = language, AttachmentSetId = attachmentSetId, IssueType = issueType, CommunicationBody = body }); return response.CaseId; }
  • For API details, see CreateCase in Amazon SDK for .NET API Reference.

Java
SDK for Java 2.x
Note

There's more on GitHub. Find the complete example and learn how to set up and run in the Amazon Code Examples Repository.

public static String createSupportCase(SupportClient supportClient, List<String> sevCatList, String sevLevel) { try { String serviceCode = sevCatList.get(0); String caseCat = sevCatList.get(1); CreateCaseRequest caseRequest = CreateCaseRequest.builder() .categoryCode(caseCat.toLowerCase()) .serviceCode(serviceCode.toLowerCase()) .severityCode(sevLevel.toLowerCase()) .communicationBody("Test issue with "+serviceCode.toLowerCase()) .subject("Test case, please ignore") .language("en") .issueType("technical") .build(); CreateCaseResponse response = supportClient.createCase(caseRequest); return response.caseId(); } catch (SupportException e) { System.out.println(e.getLocalizedMessage()); System.exit(1); } return ""; }
  • For API details, see CreateCase in Amazon SDK for Java 2.x API Reference.

JavaScript
SDK for JavaScript V3
Note

There's more on GitHub. Find the complete example and learn how to set up and run in the Amazon Code Examples Repository.

import { CreateCaseCommand } from "@aws-sdk/client-support"; import { client } from "../libs/client.js"; export const main = async () => { try { // Create a new case and log the case id. // Important: This creates a real support case in your account. const response = await client.send( new CreateCaseCommand({ // The subject line of the case. subject: "IGNORE: Test case", // Use DescribeServices to find available service codes for each service. serviceCode: "service-quicksight-end-user", // Use DescribeSecurityLevels to find available severity codes for your support plan. severityCode: "low", // Use DescribeServices to find available category codes for each service. categoryCode: "end-user-support", // The main description of the support case. communicationBody: "This is a test. Please ignore." }) ); console.log(response.caseId); return response; } catch (err) { console.error(err); } };
  • For API details, see CreateCase in Amazon SDK for JavaScript API Reference.

Kotlin
SDK for Kotlin
Note

This is prerelease documentation for a feature in preview release. It is subject to change.

Note

There's more on GitHub. Find the complete example and learn how to set up and run in the Amazon Code Examples Repository.

suspend fun createSupportCase(sevCatListVal: List<String>, sevLevelVal: String): String? { val serCode = sevCatListVal[0] val caseCategory = sevCatListVal[1] val caseRequest = CreateCaseRequest { categoryCode = caseCategory.lowercase(Locale.getDefault()) serviceCode = serCode.lowercase(Locale.getDefault()) severityCode = sevLevelVal.lowercase(Locale.getDefault()) communicationBody = "Test issue with ${serCode.lowercase(Locale.getDefault())}" subject = "Test case, please ignore" language = "en" issueType = "technical" } SupportClient { region = "us-west-2" }.use { supportClient -> val response = supportClient.createCase(caseRequest) return response.caseId } }
  • For API details, see CreateCase in Amazon SDK for Kotlin API reference.

For a complete list of Amazon SDK developer guides and code examples, see Using Amazon Web Services Support with an Amazon SDK. This topic also includes information about getting started and details about previous SDK versions.