Use DescribeSeverityLevels with an Amazon SDK or CLI

    /// <summary>
    /// Get the descriptions of support severity levels.
    /// </summary>
    /// <param name="name">Optional language for severity levels.
    /// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.</param>
    /// <returns>The list of support severity levels.</returns>
    public async Task<List<SeverityLevel>> DescribeSeverityLevels(string language = "en")
    {
        var response = await _amazonSupport.DescribeSeverityLevelsAsync(
            new DescribeSeverityLevelsRequest()
            {
                Language = language
            });
        return response.SeverityLevels;
    }

To list the available severity levels

The following describe-severity-levels example lists the available severity levels for a support case.

aws support describe-severity-levels

Output:

{
    "severityLevels": [
        {
            "code": "low",
            "name": "Low"
        },
        {
            "code": "normal",
            "name": "Normal"
        },
        {
            "code": "high",
            "name": "High"
        },
        {
            "code": "urgent",
            "name": "Urgent"
        },
        {
            "code": "critical",
            "name": "Critical"
        }
    ]
}

For more information, see Choosing a severity in the Amazon Support User Guide.

    public static String displaySevLevels(SupportClient supportClient) {
        try {
            DescribeSeverityLevelsRequest severityLevelsRequest = DescribeSeverityLevelsRequest.builder()
                    .language("en")
                    .build();

            DescribeSeverityLevelsResponse response = supportClient.describeSeverityLevels(severityLevelsRequest);
            List<SeverityLevel> severityLevels = response.severityLevels();
            String levelName = null;
            for (SeverityLevel sevLevel : severityLevels) {
                System.out.println("The severity level name is: " + sevLevel.name());
                if (sevLevel.name().compareTo("High") == 0)
                    levelName = sevLevel.name();
            }
            return levelName;

        } catch (SupportException e) {
            System.out.println(e.getLocalizedMessage());
            System.exit(1);
        }
        return "";
    }

import { DescribeSeverityLevelsCommand } from "@aws-sdk/client-support";

import { client } from "../libs/client.js";

export const main = async () => {
  try {
    // Get the list of severity levels.
    // The available values depend on the support plan for the account.
    const response = await client.send(new DescribeSeverityLevelsCommand({}));
    console.log(response.severityLevels);
    return response;
  } catch (err) {
    console.error(err);
  }
};

suspend fun displaySevLevels(): String {
    var levelName = ""
    val severityLevelsRequest =
        DescribeSeverityLevelsRequest {
            language = "en"
        }

    SupportClient { region = "us-west-2" }.use { supportClient ->
        val response = supportClient.describeSeverityLevels(severityLevelsRequest)
        response.severityLevels?.forEach { sevLevel ->
            println("The severity level name is: ${sevLevel.name}")
            if (sevLevel.name == "High") {
                levelName = sevLevel.name!!
            }
        }
        return levelName
    }
}

Example 1: Returns the list of severity levels that can be assigned to an Amazon Support case.

Get-ASASeverityLevel

Example 2: Returns the list of severity levels that can be assigned to an Amazon Support case. The names of the levels are returned in Japanese.

Get-ASASeverityLevel -Language "ja"

class SupportWrapper:
    """Encapsulates Support actions."""

    def __init__(self, support_client):
        """
        :param support_client: A Boto3 Support client.
        """
        self.support_client = support_client

    @classmethod
    def from_client(cls):
        """
        Instantiates this class from a Boto3 client.
        """
        support_client = boto3.client("support")
        return cls(support_client)


    def describe_severity_levels(self, language):
        """
        Get the descriptions of available severity levels for support cases for a language.

        :param language: The language for support severity levels.
        Currently, only "en" (English) and "ja" (Japanese) are supported.
        :return: The list of severity levels.
        """
        try:
            response = self.support_client.describe_severity_levels(language=language)
            severity_levels = response["severityLevels"]
        except ClientError as err:
            if err.response["Error"]["Code"] == "SubscriptionRequiredException":
                logger.info(
                    "You must have a Business, Enterprise On-Ramp, or Enterprise Support "
                    "plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
                    "examples."
                )
            else:
                logger.error(
                    "Couldn't get severity levels for language %s. Here's why: %s: %s",
                    language,
                    err.response["Error"]["Code"],
                    err.response["Error"]["Message"],
                )
                raise
        else:
            return severity_levels