Required permissions for Amazon Q integration - Amazon Web Services Support
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Required permissions for Amazon Q integration

To use the Amazon Q conversation import feature in Support Center, IAM identities need permissions for the following Amazon Q Developer actions:

  • q:StartConversation: Start a new conversation with Amazon Q.

  • q:SendMessage: Send messages within a conversation.

  • q:GetConversation: Retrieve conversation details. This action is required for console access.

  • q:ListConversations: List available conversations. This action is required for console access and Support Center integration.

Amazon Q integration with Support Center Console specifically requires the q:ListConversations permission to display your recent conversations for import. For detailed guidance on configuring Amazon Q Developer permissions, see Amazon Q Developer permissions reference and Manage access to Amazon Q Developer with policies.