Unified Operations Getting started: Plan for domain coverage - Amazon Web Services Support
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Unified Operations Getting started: Plan for domain coverage

Amazon Unified Operations provides specialized expertise through a domain-based coverage approach. Each domain is supported by a team of Amazon Domain Specialists who provide the following services:

  • Specialized expertise aligned to your specific technology areas.

  • Continuous coverage with availability through your preferred collaboration tools (Slack or Microsoft Teams) during business days.

  • Proactive guidance on architecture, best practices, and optimization opportunities.

  • Enhanced incident response through deep domain knowledge and workload familiarity.

  • Consistent experience maintained by a coordinated team rather than individuals.

This approach to domain coverage enables Amazon specialists to maintain deep familiarity with your critical workloads while providing comprehensive support across your technology stack.

To select the domains, organizations maintain decision authority from a choice of 23 Amazon Domains and consider the following factors in their decision:

  • Primary Amazon Web Services services running critical workloads

  • Critical Amazon Web Services service dependencies (such as Amazon EC2, Amazon EKS, or Amazon RDS)

  • Major upcoming events requiring 24x7 support coverage (migrations, launches) planned within 3-6 months

This information, combined with guidance from your Technical Account Manager, enables precise alignment of domain expertise with your specific organizational needs, helping you maintain optimal support for mission-critical workloads.