Unified Operations onboarding - Amazon Web Services Support
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Unified Operations onboarding

Onboarding kickoff

  • Meet the team (customer and Amazon allocated resources).

Onboarding workshop

  • Identify critical workloads.

  • Conduct deep architecture review of the workloads.

  • Review roles and responsibilities (RACI review – Amazon and your roles and responsibilities).

  • Review Incident and Change management workflows (ITSM).

  • Communication protocol - tooling and processes, escalation path, on-call schedules

  • Identify and define the critical alarms (in Amazon CloudWatch, your 3rd party APM or custom monitoring tool).

  • Build runbooks for critical alarms.

Service onboarding

  • Your Amazon Web Services account onboarding to Amazon Security Incident Response.

  • Critical alarm onboarding to rapid Incident Management.