Unified Operations Workload incident management - Amazon Web Services Support
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Unified Operations Workload incident management

Workload incident management includes the following key elements:

  • Amazon Web Services Support case creation.

  • Engagement with you and an Amazon Incident Management Engineer (IME) for context-aware incident management.

  • Joining or creation of incident bridge call.

  • Monitoring of Amazon Web Services service health and large-scale event (LSE).

  • Rapid recovery of critical applications or workloads.