Incident Manager examples using Amazon CLI - Amazon Command Line Interface
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Incident Manager examples using Amazon CLI

The following code examples show you how to perform actions and implement common scenarios by using the Amazon Command Line Interface with Incident Manager.

Actions are code excerpts from larger programs and must be run in context. While actions show you how to call individual service functions, you can see actions in context in their related scenarios and cross-service examples.

Scenarios are code examples that show you how to accomplish a specific task by calling multiple functions within the same service.

Each example includes a link to GitHub, where you can find instructions on how to set up and run the code in context.

Topics

Actions

The following code example shows how to use create-replication-set.

Amazon CLI

To create the replication set

The following create-replication-set example creates the replication set Incident Manager uses to replicate and encrypt data in your Amazon Web Services account. This example uses the us-east-1 and us-east-2 Regions while creating the replication set.

aws ssm-incidents create-replication-set \ --regions '{"us-east-1": {"sseKmsKeyId": "arn:aws:kms:us-east-1:111122223333:key/1234abcd-12ab-34cd-56ef-1234567890ab"}, "us-east-2": {"sseKmsKeyId": "arn:aws:kms:us-east-1:111122223333:key/1234abcd-12ab-34cd-56ef-1234567890ab"}}'

Output:

{ "replicationSetArns": [ "arn:aws:ssm-incidents::111122223333:replication-set/c4bcb603-4bf9-bb3f-413c-08df53673b57" ] }

For more information, see Using the Incident Manager replication set in the Incident Manager User Guide.

The following code example shows how to use create-response-plan.

Amazon CLI

To create a response plan

The following create-response-plan example creates a response plan with the specified details.

aws ssm-incidents create-response-plan \ --chat-channel '{"chatbotSns": ["arn:aws:sns:us-east-1:111122223333:Standard_User"]}' \ --display-name "Example response plan" \ --incident-template '{"impact": 5, "title": "example-incident"}' \ --name "example-response" \ --actions '[{"ssmAutomation": {"documentName": "AWSIncidents-CriticalIncidentRunbookTemplate", "documentVersion": "$DEFAULT", "roleArn": "arn:aws:iam::111122223333:role/aws-service-role/ssm-incidents.amazonaws.com/AWSServiceRoleForIncidentManager", "targetAccount": "RESPONSE_PLAN_OWNER_ACCOUNT"}}]' \ --engagements '["arn:aws:ssm-contacts:us-east-1:111122223333:contact/example"]'

Output:

{ "arn": "arn:aws:ssm-incidents::111122223333:response-plan/example-response" }

For more information, see Incident preparation in the Incident Manager User Guide.

The following code example shows how to use create-timeline-event.

Amazon CLI

Example 1: To create a custom timeline event

The following create-timeline-event example creates a custom timeline event at the specified time on the specified incident.

aws ssm-incidents create-timeline-event \ --event-data "\"example timeline event\"" \ --event-time 2022-10-01T20:30:00.000 \ --event-type "Custom Event" \ --incident-record-arn "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4EXAMPLE"

Output:

{ "eventId": "c0bcc885-a41d-eb01-b4ab-9d2deEXAMPLE", "incidentRecordArn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4EXAMPLE" }

Example 2: To create a timeline event with an incident note

The following create-timeline-event example creates a timeline event that is listed in the 'Incident notes' panel.

aws ssm-incidents create-timeline-event \ --event-data "\"New Note\"" \ --event-type "Note" \ --incident-record-arn "arn:aws:ssm-incidents::111122223333:incident-record/Test/6cc46130-ca6c-3b38-68f1-f6abeEXAMPLE" \ --event-time 2023-06-20T12:06:00.000 \ --event-references '[{"resource":"arn:aws:ssm-incidents::111122223333:incident-record/Test/6cc46130-ca6c-3b38-68f1-f6abeEXAMPLE"}]'

Output:

{ "eventId": "a41dc885-c0bc-b4ab-eb01-de9d2EXAMPLE", "incidentRecordArn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4EXAMPLE" }

For more information, see Incident details in the Incident Manager User Guide.

The following code example shows how to use delete-incident-record.

Amazon CLI

To delete an incident record

The following delete-incident-record example deletes the specified incident record.

aws ssm-incidents delete-incident-record \ --arn "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308"

This command produces no output.

For more information, see Incident tracking in the Incident Manager User Guide.

The following code example shows how to use delete-replication-set.

Amazon CLI

To delete the replication set

The following delete-replication-set example deletes the replication set from your Amazon Web Services account. Deleting the replication set also deletes all Incident Manager data. This can't be undone.

aws ssm-incidents delete-replication-set \ --arn "arn:aws:ssm-incidents::111122223333:replication-set/c4bcb603-4bf9-bb3f-413c-08df53673b57"

This command produces no output.

For more information, see Using the Incident Manager replication set in the Incident Manager User Guide.

The following code example shows how to use delete-resource-policy.

Amazon CLI

To delete a resource policy

The following delete-resource-policy example deletes a resource policy from a response plan. This will revoke access from the principal or organization that the response plan was shared with.

aws ssm-incidents delete-resource-policy \ --policy-id "be8b57191f0371f1c6827341aa3f0a03" \ --resource-arn "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan"

This command produces no output.

For more information, see Working with shared contacts and response plans in the Incident Manager User Guide.

The following code example shows how to use delete-response-plan.

Amazon CLI

To delete a response plan

The following delete-response-plan example deletes the specified response plan.

aws ssm-incidents delete-response-plan \ --arn "arn:aws:ssm-incidents::111122223333:response-plan/example-response"

This command produces no output.

For more information, see Incident preparation in the Incident Manager User Guide.

The following code example shows how to use delete-timeline-event.

Amazon CLI

To delete a timeline event

The following delete-timeline-event example deletes a custom timeline event from the specified incident record.

aws ssm-incidents delete-timeline-event \ --event-id "c0bcc885-a41d-eb01-b4ab-9d2de193643c" \ --incident-record-arn "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308"

This command produces no output.

For more information, see Incident details in the Incident Manager User Guide.

The following code example shows how to use get-incident-record.

Amazon CLI

To get an incident record

The following get-incident-record example gets details about the specified incident record.

aws ssm-incidents get-incident-record \ --arn "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308"

Output:

{ "incidentRecord": { "arn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308", "automationExecutions": [], "creationTime": "2021-05-21T18:16:57.579000+00:00", "dedupeString": "c4bcc812-85e7-938d-2b78-17181176ee1a", "impact": 5, "incidentRecordSource": { "createdBy": "arn:aws:iam::111122223333:user/draliatp", "invokedBy": "arn:aws:iam::111122223333:user/draliatp", "source": "aws.ssm-incidents.custom" }, "lastModifiedBy": "arn:aws:iam::111122223333:user/draliatp", "lastModifiedTime": "2021-05-21T18:16:59.149000+00:00", "notificationTargets": [], "status": "OPEN", "title": "Example-Incident" } }

For more information, see Incident details in the Incident Manager User Guide.

The following code example shows how to use get-replication-set.

Amazon CLI

To get the replication set

The following get-replication-set example gets the details of the replication set Incident Manager uses to replicate and encrypt data in your Amazon Web Services account.

aws ssm-incidents get-replication-set \ --arn "arn:aws:ssm-incidents::111122223333:replication-set/c4bcb603-4bf9-bb3f-413c-08df53673b57"

Output:

{ "replicationSet": { "createdBy": "arn:aws:sts::111122223333:assumed-role/Admin/username", "createdTime": "2021-05-14T17:57:22.010000+00:00", "deletionProtected": false, "lastModifiedBy": "arn:aws:sts::111122223333:assumed-role/Admin/username", "lastModifiedTime": "2021-05-14T17:57:22.010000+00:00", "regionMap": { "us-east-1": { "sseKmsKeyId": "DefaultKey", "status": "ACTIVE" }, "us-east-2": { "sseKmsKeyId": "DefaultKey", "status": "ACTIVE", "statusMessage": "Tagging inaccessible" } }, "status": "ACTIVE" } }

For more information, see Using the Incident Manager replication set in the Incident Manager User Guide.

The following code example shows how to use get-resource-policies.

Amazon CLI

To list resource policies for a response plan

The following command-name example lists the resource policies associated with the specified response plan.

aws ssm-incidents get-resource-policies \ --resource-arn "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan"

Output:

{ "resourcePolicies": [ { "policyDocument": "{\"Version\":\"2012-10-17\",\"Statement\":[{\"Sid\":\"d901b37a-dbb0-458a-8842-75575c464219-external-principals\",\"Effect\":\"Allow\",\"Principal\":{\"AWS\":\"arn:aws:iam::222233334444:root\"},\"Action\":[\"ssm-incidents:GetResponsePlan\",\"ssm-incidents:StartIncident\",\"ssm-incidents:UpdateIncidentRecord\",\"ssm-incidents:GetIncidentRecord\",\"ssm-incidents:CreateTimelineEvent\",\"ssm-incidents:UpdateTimelineEvent\",\"ssm-incidents:GetTimelineEvent\",\"ssm-incidents:ListTimelineEvents\",\"ssm-incidents:UpdateRelatedItems\",\"ssm-incidents:ListRelatedItems\"],\"Resource\":[\"arn:aws:ssm-incidents:*:111122223333:response-plan/Example-Response-Plan\",\"arn:aws:ssm-incidents:*:111122223333:incident-record/Example-Response-Plan/*\"]}]}", "policyId": "be8b57191f0371f1c6827341aa3f0a03", "ramResourceShareRegion": "us-east-1" } ] }

For more information, see Working with shared contacts and response plans in the Incident Manager User Guide.

The following code example shows how to use get-response-plan.

Amazon CLI

To get details of a response plan

The following command-name example gets details about a specified response plan in your Amazon account.

aws ssm-incidents get-response-plan \ --arn "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan"

Output:

{ "actions": [ { "ssmAutomation": { "documentName": "AWSIncidents-CriticalIncidentRunbookTemplate", "documentVersion": "$DEFAULT", "roleArn": "arn:aws:iam::111122223333:role/aws-service-role/ssm-incidents.amazonaws.com/AWSServiceRoleForIncidentManager", "targetAccount": "RESPONSE_PLAN_OWNER_ACCOUNT" } } ], "arn": "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan", "chatChannel": { "chatbotSns": [ "arn:aws:sns:us-east-1:111122223333:Standard_User" ] }, "displayName": "Example response plan", "engagements": [ "arn:aws:ssm-contacts:us-east-1:111122223333:contact/example" ], "incidentTemplate": { "impact": 5, "title": "Example-Incident" }, "name": "Example-Response-Plan" }

For more information, see Incident preparation in the Incident Manager User Guide.

The following code example shows how to use get-timeline-event.

Amazon CLI

To get details of a timeline event

The following get-timeline-event example returns details of the specified timeline event.

aws ssm-incidents get-timeline-event \ --event-id 20bcc812-8a94-4cd7-520c-0ff742111424 \ --incident-record-arn "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308"

Output:

{ "event": { "eventData": "\"Incident Started\"", "eventId": "20bcc812-8a94-4cd7-520c-0ff742111424", "eventTime": "2021-05-21T18:16:57+00:00", "eventType": "Custom Event", "eventUpdatedTime": "2021-05-21T18:16:59.944000+00:00", "incidentRecordArn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" } }

For more information, see Incident details in the Incident Manager User Guide.

The following code example shows how to use list-incident-records.

Amazon CLI

To list incident records

The following command-name example lists the incident records in your Amazon Web Services account.

aws ssm-incidents list-incident-records

Output:

{ "incidentRecordSummaries": [ { "arn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308", "creationTime": "2021-05-21T18:16:57.579000+00:00", "impact": 5, "incidentRecordSource": { "createdBy": "arn:aws:iam::111122223333:user/draliatp", "invokedBy": "arn:aws:iam::111122223333:user/draliatp", "source": "aws.ssm-incidents.custom" }, "status": "OPEN", "title": "Example-Incident" } ] }

For more information, see Incident list in the Incident Manager User Guide.

The following code example shows how to use list-related-items.

Amazon CLI

To list related items

The following list-related-items example lists the related items of the specified incident.

aws ssm-incidents list-related-items \ --incident-record-arn "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308"

Output:

{ "relatedItems": [ { "identifier": { "type": "OTHER", "value": { "url": "https://console.aws.amazon.com/systems-manager/opsitems/oi-8ef82158e190/workbench?region=us-east-1" } }, "title": "Example related item" }, { "identifier": { "type": "PARENT", "value": { "arn": "arn:aws:ssm:us-east-1:111122223333:opsitem/oi-8084126392ac" } }, "title": "parentItem" } ] }

For more information, see Incident details in the Incident Manager User Guide.

The following code example shows how to use list-replication-sets.

Amazon CLI

To list the replication set

The following list-replication-set example lists the replication set Incident Manager uses to replicate and encrypt data in your Amazon account.

aws ssm-incidents list-replication-sets

Output:

{ "replicationSetArns": [ "arn:aws:ssm-incidents::111122223333:replication-set/c4bcb603-4bf9-bb3f-413c-08df53673b57" ] }

For more information, see Using the Incident Manager replication set in the Incident Manager User Guide.

The following code example shows how to use list-response-plans.

Amazon CLI

To list the available response plans

The following list-response-plans example lists the available response plans in your Amazon Web Services account.

aws ssm-incidents list-response-plans

Output:

{ "responsePlanSummaries": [ { "arn": "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan", "displayName": "Example response plan", "name": "Example-Response-Plan" } ] }

For more information, see Incident preparation in the Incident Manager User Guide.

The following code example shows how to use list-tags-for-resource.

Amazon CLI

To list tags for a response plan

The following list-tags-for-resource example lists the tags associated with the specified response plan.

aws ssm-incidents list-tags-for-resource \ --resource-arn "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan"

Output:

{ "tags": { "group1": "1" } }

For more information, see Tagging in the Incident Manager User Guide.

The following code example shows how to use list-timeline-events.

Amazon CLI

To list timeline events of an incident

The following command-name example lists the timeline events of the specified incident.

aws ssm-incidents list-timeline-events \ --incident-record-arn "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308"

Output:

{ "eventSummaries": [ { "eventId": "8cbcc889-35e1-a42d-2429-d6f100799915", "eventTime": "2021-05-21T22:36:13.766000+00:00", "eventType": "SSM Incident Record Update", "eventUpdatedTime": "2021-05-21T22:36:13.766000+00:00", "incidentRecordArn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" }, { "eventId": "a2bcc825-aab5-1787-c605-f9bb2640d85b", "eventTime": "2021-05-21T18:58:46.443000+00:00", "eventType": "SSM Incident Record Update", "eventUpdatedTime": "2021-05-21T18:58:46.443000+00:00", "incidentRecordArn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" }, { "eventId": "5abcc812-89c0-b0a8-9437-1c74223d4685", "eventTime": "2021-05-21T18:16:59.149000+00:00", "eventType": "SSM Incident Record Update", "eventUpdatedTime": "2021-05-21T18:16:59.149000+00:00", "incidentRecordArn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" }, { "eventId": "06bcc812-8820-405e-4065-8d2b14d29b92", "eventTime": "2021-05-21T18:16:58+00:00", "eventType": "SSM Automation Execution Start Failure for Incident", "eventUpdatedTime": "2021-05-21T18:16:58.689000+00:00", "incidentRecordArn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" }, { "eventId": "20bcc812-8a94-4cd7-520c-0ff742111424", "eventTime": "2021-05-21T18:16:57+00:00", "eventType": "Custom Event", "eventUpdatedTime": "2021-05-21T18:16:59.944000+00:00", "incidentRecordArn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" }, { "eventId": "c0bcc885-a41d-eb01-b4ab-9d2de193643c", "eventTime": "2020-10-01T20:30:00+00:00", "eventType": "Custom Event", "eventUpdatedTime": "2021-05-21T22:28:26.299000+00:00", "incidentRecordArn": "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" } ] }

For more information, see Incident details in the Incident Manager User Guide.

The following code example shows how to use put-resource-policy.

Amazon CLI

To share a response plan and incidents

The following command-name example adds a resource policy to the Example-Response-Plan that shares the response plan and associated incidents with the specified principal.

aws ssm-incidents put-resource-policy \ --resource-arn "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan" \ --policy "{\"Version\":\"2012-10-17\",\"Statement\":[{\"Sid\":\"ExampleResourcePolciy\",\"Effect\":\"Allow\",\"Principal\":{\"AWS\":\"arn:aws:iam::222233334444:root\"},\"Action\":[\"ssm-incidents:GetResponsePlan\",\"ssm-incidents:StartIncident\",\"ssm-incidents:UpdateIncidentRecord\",\"ssm-incidents:GetIncidentRecord\",\"ssm-incidents:CreateTimelineEvent\",\"ssm-incidents:UpdateTimelineEvent\",\"ssm-incidents:GetTimelineEvent\",\"ssm-incidents:ListTimelineEvents\",\"ssm-incidents:UpdateRelatedItems\",\"ssm-incidents:ListRelatedItems\"],\"Resource\":[\"arn:aws:ssm-incidents:*:111122223333:response-plan/Example-Response-Plan\",\"arn:aws:ssm-incidents:*:111122223333:incident-record/Example-Response-Plan/*\"]}]}"

Output:

{ "policyId": "be8b57191f0371f1c6827341aa3f0a03" }

For more information, see Working with shared contacts and response plans in the Incident Manager User Guide.

The following code example shows how to use start-incident.

Amazon CLI

To start an incident

The following start-incident example starts an incident using the specified response plan.

aws ssm-incidents start-incident \ --response-plan-arn "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan"

Output:

{ "incidentRecordArn": "arn:aws:ssm-incidents::682428703967:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" }

For more information, see Incident creation in the Incident Manager User Guide.

  • For API details, see StartIncident in Amazon CLI Command Reference.

The following code example shows how to use tag-resource.

Amazon CLI

To tag a response plan

The following tag-resource example tags a specified response plan with the provided tag key-value pair.

aws ssm-incidents tag-resource \ --resource-arn "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan" \ --tags '{"group1":"1"}'

This command produces no output.

For more information, see Tagging in the Incident Manager User Guide.

  • For API details, see TagResource in Amazon CLI Command Reference.

The following code example shows how to use untag-resource.

Amazon CLI

To remove tags from a response plan

The following untag-resource example removes the specified tags from the response plan.

aws ssm-incidents untag-resource \ --resource-arn "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan" \ --tag-keys '["group1"]'

This command produces no output.

For more information, see Tagging in the Incident Manager User Guide.

  • For API details, see UntagResource in Amazon CLI Command Reference.

The following code example shows how to use update-deletion-protection.

Amazon CLI

To update replication set deletion protection

The following update-deletion-protection example updates the deletion protection in your account to protect you from deleting the last Region in your replication set.

aws ssm-incidents update-deletion-protection \ --arn "arn:aws:ssm-incidents::111122223333:replication-set/a2bcc5c9-0f53-8047-7fef-c20749989b40" \ --deletion-protected

This command produces no output.

For more information, see Using the Incident Manager replication set in the Incident Manager User Guide.

The following code example shows how to use update-incident-record.

Amazon CLI

To update an incident record

The following command-name example resolves the specified incident.

aws ssm-incidents update-incident-record \ --arn "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" \ --status "RESOLVED"

This command produces no output.

For more information, see Incident details in the Incident Manager User Guide.

The following code example shows how to use update-related-items.

Amazon CLI

To update an incidents related item

The following update-related-item example removes a related item from the specified incident record.

aws ssm-incidents update-related-items \ --incident-record-arn "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" \ --related-items-update '{"itemToRemove": {"type": "OTHER", "value": {"url": "https://console.aws.amazon.com/systems-manager/opsitems/oi-8ef82158e190/workbench?region=us-east-1"}}}'

This command produces no output.

For more information, see Incident details in the Incident Manager User Guide.

The following code example shows how to use update-replication-set.

Amazon CLI

To update a replication set

The following command-name example deletes the us-east-2 Region from the replication set.

aws ssm-incidents update-replication-set \ --arn "arn:aws:ssm-incidents::111122223333:replication-set/a2bcc5c9-0f53-8047-7fef-c20749989b40" \ --actions '[{"deleteRegionAction": {"regionName": "us-east-2"}}]'

This command produces no output.

For more information, see Using the Incident Manager replication set in the Incident Manager User Guide.

The following code example shows how to use update-response-plan.

Amazon CLI

To update a response plan

The following update-response-plan example removes a chat channel from the specified response plan.

aws ssm-incidents update-response-plan \ --arn "arn:aws:ssm-incidents::111122223333:response-plan/Example-Response-Plan" \ --chat-channel '{"empty":{}}'

This command produces no output.

For more information, see Incident preparation in the Incident Manager User Guide.

The following code example shows how to use update-timeline-event.

Amazon CLI

To update a timeline event

The following update-timeline-event example updates the time that the event occurred.

aws ssm-incidents update-timeline-event \ --event-id 20bcc812-8a94-4cd7-520c-0ff742111424 \ --incident-record-arn "arn:aws:ssm-incidents::111122223333:incident-record/Example-Response-Plan/6ebcc812-85f5-b7eb-8b2f-283e4d844308" \ --event-time "2021-05-21T18:10:57+00:00"

This command produces no output.

For more information, see Incident details in the Incident Manager User Guide.