General troubleshooting

Insufficient permission: This means Data Exports was unable to deliver the export files to your S3 bucket. This can be fixed by updating your S3 bucket policy with the permission listed in Setting up an Amazon S3 bucket for data exports.

Bill owner changed: This error can occur when your Amazon account moves to a new organization or leaves an organization in Amazon Organizations. It can also happen when you're in an organization and your management account changes whether you belong to a billing group in Amazon Billing Conductor. The best way to solve this problem is to create a new CUR and delete your old CUR. If you believe your account should not have changed organizations or billing groups, contact your account admin.

Internal failure: This error is due to an issue with the Data Exports internal infrastructure. Review the Amazon Service Health Dashboard for updates on any service-wide issues that may be affecting Data Exports, or contact Amazon Support for more information or help.

Insufficient SPICE capacity: This error means that QuickSight does not have enough processing capacity provisioned to ingest your cost and usage data. For information on how to increase your SPICE capacity, see Managing SPICE memory capacity.

Insufficient permission to access the manifest file: The service role you assigned to QuickSight to access your S3 bucket is no longer working. Review your service policy to make sure it's giving read permissions to the S3 bucket storing your cost and usage data.

Access denied when trying to access manifest file: Your IAM role does not have access to the S3 bucket storing your export files to check whether a QuickSight dashboard exists for this export. The dashboard may or may not be working. You need s3:GetObject permissions on the S3 bucket storing the export data in order to be able to check for a QuickSight dashboard.

QuickSight CreateBundle failed: This error means your dashboard failed to be created in QuickSight. This may have happened due to a delay in IAM role propagation if you created a new service role, or if you selected an existing service role that did not have the right permissions. Use the retry action if you created a new service role. If you selected an existing service role, you should delete your export and create a new one with a new service role.

Dashboard does not exist: This error means your dashboard was deleted in QuickSight. You should delete your existing cost and usage dashboard export in Data Exports and recreate it.

QuickSight account does not exist: This error means your QuickSight account was deleted. You will need to recreate your QuickSight account to use a dashboard again. After recreating your QuickSight account, you should delete your existing cost and usage dashboard export in Data Exports and recreate it.