Responding to alarms - Amazon IoT SiteWise Monitor
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Responding to alarms

On the Assets page, you can respond to an alarm so that your team knows that you see the alarm. When you respond to an alarm, you can leave a note with details about the alarm or the actions that you took. If you don't acknowledge an active alarm before it becomes inactive, the alarm becomes latched. The latched state indicates that the alarm became active and wasn't acknowledged. You might need to check on the equipment or process and acknowledge the latched alarm.

You can do the following to respond to an alarm:

  • Acknowledge an alarm to indicate that you are handling the issue.

  • Snooze an alarm to disable it temporarily.

Acknowledging alarms

When an alarm is active or latched, you can acknowledge it to indicate to your team that you are handling the issue. You can leave a note about the alarm when you acknowledge it.

You can acknowledge alarms that have the following states:

  • Active

  • Latched

Note

Your team can configure alarms that don't support the acknowledge option. You can't acknowledge these alarms, and these alarms can't have the Acknowledged or Latched states.

To acknowledge an alarm

  1. In the navigation bar, choose the Assets icon.

    
    The "Assets" icon in the navigation bar.
  2. (Optional) Choose a project in the projects drop-down list to show only assets from a specific project.

    
          The "Assets" page, with the projects drop-down list called out.
  3. Choose an asset in the Assets hierarchy.

    Tip

    Choose the arrow next to an asset to view all children of that asset.

  4. Choose the Alarms tab for the asset.

  5. Select the alarm to acknowledge.

  6. Choose Acknowledge.

    A modal opens where you can enter a comment.

  7. (Optional) Enter a Comment about the alarm or the action you will take to acknowledge it.

  8. Choose Acknowledge.

    The alarm's state changes to Acknowledged.

Snoozing alarms

You can snooze an alarm to temporarily disable it. While the alarm is snoozed, it won't detect any changes. You might want to do this if you're aware that an equipment or process is broken or malfunctioning, so you don't need an alarm to go off. You can leave a note about the alarm when you snooze it.

You can snooze alarms that have the following states:

  • Normal

  • Active

  • Acknowledged

  • Latched

  • Snoozed

To snooze an alarm

  1. In the navigation bar, choose the Assets icon.

    
    The "Assets" icon in the navigation bar.
  2. (Optional) Choose a project in the projects drop-down list to show only assets from a specific project.

    
          The "Assets" page, with the projects drop-down list called out.
  3. Choose an asset in the Assets hierarchy.

    Tip

    Choose the arrow next to an asset to view all children of that asset.

  4. Choose the Alarms tab for the asset.

  5. Select the alarm to snooze.

  6. Choose Snooze.

    A modal opens where you can specify the snooze duration and enter a comment.

  7. Enter the Snooze duration to snooze the alarm.

  8. (Optional) Enter a Comment about the alarm.

  9. Choose Snooze.

    The alarm's state changes to Snoozed. The alarm stays Snoozed for the duration that you specify.