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Creating a ticket for a ServiceNow ITSM integration - Amazon Security Hub
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Creating a ticket for a ServiceNow ITSM integration

After you create an integration with ServiceNow ITSM, you can create a ticket for a finding.

Note

A finding will always be associated with a single ticket through its entire lifecycle. Security Hub sends all subsequent updates to a finding to the same ticket after initial creation. If a connector associated with an automation rule is changed, the updated connector is used only for new and incoming findings that match the rule criteria.

To create a ticket for a finding

  1. Sign in to your Amazon account with your credentials, and open the Security Hub console at https://console.amazonaws.cn/securityhub/v2/home?region=us-east-1.

  2. From the navigation pane, under Inventory, choose Findings.

  3. Choose a finding. In the finding, choose Create ticket.

  4. For Integration, open the dropdown menu, and choose an integration.

  5. Choose Create.