Moving out of the SMS sandbox - Amazon Simple Notification Service
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Moving out of the SMS sandbox

Moving your Amazon Web Services account out of the SMS sandbox requires that you first add, verify, and test destination phone numbers. Then, you must create a case with Amazon Web Services Support.

To request that your Amazon account is moved out of the SMS sandbox

  1. While your Amazon Web Services account is in the SMS sandbox, add and verify one or more destination phone numbers.

  2. Confirm that you can publish and receive messages to at least one verified destination phone number.

    For instructions on publishing SMS messages to one or more phone numbers, see Publishing to a mobile phone.

  3. On the Amazon SNS console's Mobile text messaging (SMS) page, under Account information, choose Exit SMS sandbox.

    The Amazon Support Center opens and creates a case, with the Service quota increase option already selected.

  4. Under Service quota increase, do the following:

    1. For Service, choose SNS Text Messaging.

    2. Provide a link to the site or the name of the app that you plan to send SMS messages from.

    3. Choose the type of messages that you plan to send: One Time Password, Promotional, or Transactional.

    4. Choose the Amazon Web Services Region that you plan to send SMS messages from.

    5. Provide the countries or regions that you plan to send SMS messages to.

    6. Provide a description of how your customers opt-in to receive messages from you.

    7. Provide any message templates that you plan to use.

  5. Under Requests, do the following:

    1. For Region, choose the Amazon Web Services Region where you want to move your Amazon Web Services account out of the SMS sandbox.

    2. For Resource Type, choose General Limits.

    3. For Quota, choose Exit SMS Sandbox.

    4. (Optional) To make additional requests, such as a limit increase, choose Add another request. Then, choose the options for your request.

    5. For New quota value, choose a limit value (in USD).

  6. Under Case description, enter any additional relevant use case details about your request.

  7. Under Contact options, choose your Preferred contact language.

  8. Choose Submit.

The Amazon Web Services Support team provides an initial response to your request within 24 hours.

To prevent our systems from being used to send unsolicited or malicious content, we consider each request carefully. If we can, we will grant your request within this 24-hour period. However, if we need additional information from you, it might take longer to resolve your request.

If your use case doesn't align with our policies, we might be unable to grant your request.