Amazon Systems Manager OpsCenter - Amazon Systems Manager
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Amazon Systems Manager OpsCenter

OpsCenter, a capability of Amazon Systems Manager, provides a central location where operations engineers and IT professionals can manage operational work items (OpsItems) related to Amazon resources. An OpsItem is any operational issue or interruption that needs investigation and remediation. Using OpsCenter, you can view contextual investigation data about each OpsItem, including related OpsItems and related resources. You can also run Systems Manager Automation runbooks to resolve OpsItems.

Each OpsItem includes the relevant information, such as name and ID of the Amazon resource that generated the OpsItem, that is required to resolve an event. When you set up OpsCenter and integrate it with other Amazon Web Services, it can create OpsItems automatically. If integrated with these services, OpsCenter displays information from Amazon Config, Amazon CloudTrail, and Amazon EventBridge to help you investigate an OpsItem. As a result, you don't have to navigate between console pages for your investigation.

You can use OpsCenter to investigate and remediate issues with your on-premises managed nodes that are configured for Systems Manager. For more information about setting up and configuring on-premises servers and virtual machines for Systems Manager, see Setting up Systems Manager for hybrid and multicloud environments.

You can work with OpsCenter by using the Systems Manager console, Amazon Command Line Interface (Amazon CLI), Amazon Tools for PowerShell, or the Amazon SDK of your choice. Using Amazon Identity and Access Management (IAM) policies, you can decide which members of your organization can create, view, list, and update OpsItems. You can assign tags to OpsItems and then create IAM policies that give access to users and groups based on tags.


There is a charge to use OpsCenter. For information, see Amazon Systems Manager Pricing.

You can view quotas for all Systems Manager capabilities in Systems Manager service quotas in the Amazon Web Services General Reference. Unless otherwise noted, each quota is Region-specific.

OpsCenter workflow

To set up and work with OpsCenter to remediate OpsItems, perform the following steps:

  1. Set up OpsCenter. You can also set up OpsCenter to centrally manage OpsItems across accounts.

  2. Integrate OpsCenter with other Amazon Web Services. OpsCenter can integrate with Amazon CloudWatch, Amazon CloudWatch Application Insights, Amazon EventBridge, Amazon DevOps Guru, Amazon Config, Amazon Security Hub, and Amazon Systems Manager Incident Manager.

  3. Create OpsItems. You can create OpsItems automatically and manually.

  4. Manage OpsItems by adding context on related resources, related OpsItems, and operational data, and removing duplicate OpsItems.

  5. Remediate OpsItems using Systems Manager Automation runbooks.