Class TranscriptFilter
- All Implemented Interfaces:
Serializable
,SdkPojo
,ToCopyableBuilder<TranscriptFilter.Builder,
TranscriptFilter>
Flag the presence or absence of specific words or phrases detected in your Call Analytics transcription output.
Rules using TranscriptFilter
are designed to match:
-
Custom words or phrases spoken by the agent, the customer, or both
-
Custom words or phrases not spoken by the agent, the customer, or either
-
Custom words or phrases that occur at a specific time frame
See Rule criteria for post-call categories and Rule criteria for streaming categories for usage examples.
- See Also:
-
Nested Class Summary
-
Method Summary
Modifier and TypeMethodDescriptionfinal AbsoluteTimeRange
Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified key words or phrases.static TranscriptFilter.Builder
builder()
final boolean
final boolean
equalsBySdkFields
(Object obj) Indicates whether some other object is "equal to" this one by SDK fields.final <T> Optional
<T> getValueForField
(String fieldName, Class<T> clazz) final int
hashCode()
final boolean
For responses, this returns true if the service returned a value for the Targets property.final Boolean
negate()
Set toTRUE
to flag the absence of the phrase that you specified in your request.final ParticipantRole
Specify the participant that you want to flag.final String
Specify the participant that you want to flag.final RelativeTimeRange
Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified key words or phrases.static Class
<? extends TranscriptFilter.Builder> targets()
Specify the phrases that you want to flag.Take this object and create a builder that contains all of the current property values of this object.final String
toString()
Returns a string representation of this object.final TranscriptFilterType
Flag the presence or absence of an exact match to the phrases that you specify.final String
Flag the presence or absence of an exact match to the phrases that you specify.Methods inherited from interface software.amazon.awssdk.utils.builder.ToCopyableBuilder
copy
-
Method Details
-
transcriptFilterType
Flag the presence or absence of an exact match to the phrases that you specify. For example, if you specify the phrase "speak to a manager" as your
Targets
value, only that exact phrase is flagged.Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged.
If the service returns an enum value that is not available in the current SDK version,
transcriptFilterType
will returnTranscriptFilterType.UNKNOWN_TO_SDK_VERSION
. The raw value returned by the service is available fromtranscriptFilterTypeAsString()
.- Returns:
- Flag the presence or absence of an exact match to the phrases that you specify. For example, if you
specify the phrase "speak to a manager" as your
Targets
value, only that exact phrase is flagged.Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged.
- See Also:
-
transcriptFilterTypeAsString
Flag the presence or absence of an exact match to the phrases that you specify. For example, if you specify the phrase "speak to a manager" as your
Targets
value, only that exact phrase is flagged.Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged.
If the service returns an enum value that is not available in the current SDK version,
transcriptFilterType
will returnTranscriptFilterType.UNKNOWN_TO_SDK_VERSION
. The raw value returned by the service is available fromtranscriptFilterTypeAsString()
.- Returns:
- Flag the presence or absence of an exact match to the phrases that you specify. For example, if you
specify the phrase "speak to a manager" as your
Targets
value, only that exact phrase is flagged.Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged.
- See Also:
-
absoluteTimeRange
Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified key words or phrases. See for more detail.
- Returns:
- Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified key words or phrases. See for more detail.
-
relativeTimeRange
Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified key words or phrases. See for more detail.
- Returns:
- Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified key words or phrases. See for more detail.
-
participantRole
Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.
If the service returns an enum value that is not available in the current SDK version,
participantRole
will returnParticipantRole.UNKNOWN_TO_SDK_VERSION
. The raw value returned by the service is available fromparticipantRoleAsString()
.- Returns:
- Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.
- See Also:
-
participantRoleAsString
Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.
If the service returns an enum value that is not available in the current SDK version,
participantRole
will returnParticipantRole.UNKNOWN_TO_SDK_VERSION
. The raw value returned by the service is available fromparticipantRoleAsString()
.- Returns:
- Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.
- See Also:
-
negate
Set to
TRUE
to flag the absence of the phrase that you specified in your request. Set toFALSE
to flag the presence of the phrase that you specified in your request.- Returns:
- Set to
TRUE
to flag the absence of the phrase that you specified in your request. Set toFALSE
to flag the presence of the phrase that you specified in your request.
-
hasTargets
public final boolean hasTargets()For responses, this returns true if the service returned a value for the Targets property. This DOES NOT check that the value is non-empty (for which, you should check theisEmpty()
method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified. -
targets
Specify the phrases that you want to flag.
Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.
This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the
hasTargets()
method.- Returns:
- Specify the phrases that you want to flag.
-
toBuilder
Description copied from interface:ToCopyableBuilder
Take this object and create a builder that contains all of the current property values of this object.- Specified by:
toBuilder
in interfaceToCopyableBuilder<TranscriptFilter.Builder,
TranscriptFilter> - Returns:
- a builder for type T
-
builder
-
serializableBuilderClass
-
hashCode
public final int hashCode() -
equals
-
equalsBySdkFields
Description copied from interface:SdkPojo
Indicates whether some other object is "equal to" this one by SDK fields. An SDK field is a modeled, non-inherited field in anSdkPojo
class, and is generated based on a service model.If an
SdkPojo
class does not have any inherited fields,equalsBySdkFields
andequals
are essentially the same.- Specified by:
equalsBySdkFields
in interfaceSdkPojo
- Parameters:
obj
- the object to be compared with- Returns:
- true if the other object equals to this object by sdk fields, false otherwise.
-
toString
Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value. -
getValueForField
-
sdkFields
-