Class: Aws::Connect::Types::ContactSearchSummary
- Inherits:
-
Struct
- Object
- Struct
- Aws::Connect::Types::ContactSearchSummary
- Defined in:
- gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb
Overview
Information of returned contact.
Constant Summary collapse
- SENSITIVE =
[]
Instance Attribute Summary collapse
-
#agent_info ⇒ Types::ContactSearchSummaryAgentInfo
Information about the agent who accepted the contact.
-
#arn ⇒ String
The Amazon Resource Name (ARN) of the contact.
-
#channel ⇒ String
How the contact reached your contact center.
-
#disconnect_timestamp ⇒ Time
The timestamp when the customer endpoint disconnected from Amazon Connect.
-
#id ⇒ String
The identifier of the contact summary.
-
#initial_contact_id ⇒ String
If this contact is related to other contacts, this is the ID of the initial contact.
-
#initiation_method ⇒ String
Indicates how the contact was initiated.
-
#initiation_timestamp ⇒ Time
The date and time this contact was initiated, in UTC time.
-
#previous_contact_id ⇒ String
If this contact is not the first contact, this is the ID of the previous contact.
-
#queue_info ⇒ Types::ContactSearchSummaryQueueInfo
If this contact was queued, this contains information about the queue.
-
#scheduled_timestamp ⇒ Time
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
Instance Attribute Details
#agent_info ⇒ Types::ContactSearchSummaryAgentInfo
Information about the agent who accepted the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |
#arn ⇒ String
The Amazon Resource Name (ARN) of the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |
#channel ⇒ String
How the contact reached your contact center.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |
#disconnect_timestamp ⇒ Time
The timestamp when the customer endpoint disconnected from Amazon Connect.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |
#id ⇒ String
The identifier of the contact summary.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |
#initial_contact_id ⇒ String
If this contact is related to other contacts, this is the ID of the initial contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |
#initiation_method ⇒ String
Indicates how the contact was initiated.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |
#initiation_timestamp ⇒ Time
The date and time this contact was initiated, in UTC time. For
INBOUND
, this is when the contact arrived. For OUTBOUND
, this is
when the agent began dialing. For CALLBACK
, this is when the
callback contact was created. For TRANSFER
and QUEUE_TRANSFER
,
this is when the transfer was initiated. For API, this is when the
request arrived. For EXTERNAL_OUTBOUND
, this is when the agent
started dialing the external participant. For MONITOR
, this is
when the supervisor started listening to a contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |
#previous_contact_id ⇒ String
If this contact is not the first contact, this is the ID of the previous contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |
#queue_info ⇒ Types::ContactSearchSummaryQueueInfo
If this contact was queued, this contains information about the queue.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |
#scheduled_timestamp ⇒ Time
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2289 class ContactSearchSummary < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :scheduled_timestamp) SENSITIVE = [] include Aws::Structure end |