Module: Aws::Connect::Types

Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Defined Under Namespace

Classes: AccessDeniedException, ActionSummary, ActivateEvaluationFormRequest, ActivateEvaluationFormResponse, AgentConfig, AgentContactReference, AgentHierarchyGroups, AgentInfo, AgentStatus, AgentStatusReference, AgentStatusSummary, AllowedCapabilities, AnalyticsDataAssociationResult, AnswerMachineDetectionConfig, Application, AssociateAnalyticsDataSetRequest, AssociateAnalyticsDataSetResponse, AssociateApprovedOriginRequest, AssociateBotRequest, AssociateDefaultVocabularyRequest, AssociateDefaultVocabularyResponse, AssociateFlowRequest, AssociateFlowResponse, AssociateInstanceStorageConfigRequest, AssociateInstanceStorageConfigResponse, AssociateLambdaFunctionRequest, AssociateLexBotRequest, AssociatePhoneNumberContactFlowRequest, AssociateQueueQuickConnectsRequest, AssociateRoutingProfileQueuesRequest, AssociateSecurityKeyRequest, AssociateSecurityKeyResponse, AssociateTrafficDistributionGroupUserRequest, AssociateTrafficDistributionGroupUserResponse, AssociateUserProficienciesRequest, AttachmentReference, Attendee, Attribute, AttributeAndCondition, AudioFeatures, AvailableNumberSummary, BatchAssociateAnalyticsDataSetRequest, BatchAssociateAnalyticsDataSetResponse, BatchDisassociateAnalyticsDataSetRequest, BatchDisassociateAnalyticsDataSetResponse, BatchGetFlowAssociationRequest, BatchGetFlowAssociationResponse, BatchPutContactRequest, BatchPutContactResponse, Campaign, ChatEvent, ChatMessage, ChatParticipantRoleConfig, ChatStreamingConfiguration, ClaimPhoneNumberRequest, ClaimPhoneNumberResponse, ClaimedPhoneNumberSummary, ConflictException, ConnectionData, Contact, ContactAnalysis, ContactDataRequest, ContactFilter, ContactFlow, ContactFlowModule, ContactFlowModuleSummary, ContactFlowNotPublishedException, ContactFlowSummary, ContactNotFoundException, ContactSearchSummary, ContactSearchSummaryAgentInfo, ContactSearchSummaryQueueInfo, ControlPlaneTagFilter, ControlPlaneUserAttributeFilter, CreateAgentStatusRequest, CreateAgentStatusResponse, CreateCaseActionDefinition, CreateContactFlowModuleRequest, CreateContactFlowModuleResponse, CreateContactFlowRequest, CreateContactFlowResponse, CreateEvaluationFormRequest, CreateEvaluationFormResponse, CreateHoursOfOperationRequest, CreateHoursOfOperationResponse, CreateInstanceRequest, CreateInstanceResponse, CreateIntegrationAssociationRequest, CreateIntegrationAssociationResponse, CreateParticipantRequest, CreateParticipantResponse, CreatePersistentContactAssociationRequest, CreatePersistentContactAssociationResponse, CreatePredefinedAttributeRequest, CreatePromptRequest, CreatePromptResponse, CreateQueueRequest, CreateQueueResponse, CreateQuickConnectRequest, CreateQuickConnectResponse, CreateRoutingProfileRequest, CreateRoutingProfileResponse, CreateRuleRequest, CreateRuleResponse, CreateSecurityProfileRequest, CreateSecurityProfileResponse, CreateTaskTemplateRequest, CreateTaskTemplateResponse, CreateTrafficDistributionGroupRequest, CreateTrafficDistributionGroupResponse, CreateUseCaseRequest, CreateUseCaseResponse, CreateUserHierarchyGroupRequest, CreateUserHierarchyGroupResponse, CreateUserRequest, CreateUserResponse, CreateViewRequest, CreateViewResponse, CreateViewVersionRequest, CreateViewVersionResponse, CreateVocabularyRequest, CreateVocabularyResponse, Credentials, CrossChannelBehavior, CurrentMetric, CurrentMetricData, CurrentMetricResult, CurrentMetricSortCriteria, DateReference, DeactivateEvaluationFormRequest, DeactivateEvaluationFormResponse, DefaultVocabulary, DeleteContactEvaluationRequest, DeleteContactFlowModuleRequest, DeleteContactFlowModuleResponse, DeleteContactFlowRequest, DeleteContactFlowResponse, DeleteEvaluationFormRequest, DeleteHoursOfOperationRequest, DeleteInstanceRequest, DeleteIntegrationAssociationRequest, DeletePredefinedAttributeRequest, DeletePromptRequest, DeleteQueueRequest, DeleteQuickConnectRequest, DeleteRoutingProfileRequest, DeleteRuleRequest, DeleteSecurityProfileRequest, DeleteTaskTemplateRequest, DeleteTaskTemplateResponse, DeleteTrafficDistributionGroupRequest, DeleteTrafficDistributionGroupResponse, DeleteUseCaseRequest, DeleteUserHierarchyGroupRequest, DeleteUserRequest, DeleteViewRequest, DeleteViewResponse, DeleteViewVersionRequest, DeleteViewVersionResponse, DeleteVocabularyRequest, DeleteVocabularyResponse, DescribeAgentStatusRequest, DescribeAgentStatusResponse, DescribeContactEvaluationRequest, DescribeContactEvaluationResponse, DescribeContactFlowModuleRequest, DescribeContactFlowModuleResponse, DescribeContactFlowRequest, DescribeContactFlowResponse, DescribeContactRequest, DescribeContactResponse, DescribeEvaluationFormRequest, DescribeEvaluationFormResponse, DescribeHoursOfOperationRequest, DescribeHoursOfOperationResponse, DescribeInstanceAttributeRequest, DescribeInstanceAttributeResponse, DescribeInstanceRequest, DescribeInstanceResponse, DescribeInstanceStorageConfigRequest, DescribeInstanceStorageConfigResponse, DescribePhoneNumberRequest, DescribePhoneNumberResponse, DescribePredefinedAttributeRequest, DescribePredefinedAttributeResponse, DescribePromptRequest, DescribePromptResponse, DescribeQueueRequest, DescribeQueueResponse, DescribeQuickConnectRequest, DescribeQuickConnectResponse, DescribeRoutingProfileRequest, DescribeRoutingProfileResponse, DescribeRuleRequest, DescribeRuleResponse, DescribeSecurityProfileRequest, DescribeSecurityProfileResponse, DescribeTrafficDistributionGroupRequest, DescribeTrafficDistributionGroupResponse, DescribeUserHierarchyGroupRequest, DescribeUserHierarchyGroupResponse, DescribeUserHierarchyStructureRequest, DescribeUserHierarchyStructureResponse, DescribeUserRequest, DescribeUserResponse, DescribeViewRequest, DescribeViewResponse, DescribeVocabularyRequest, DescribeVocabularyResponse, DestinationNotAllowedException, Dimensions, DisassociateAnalyticsDataSetRequest, DisassociateApprovedOriginRequest, DisassociateBotRequest, DisassociateFlowRequest, DisassociateFlowResponse, DisassociateInstanceStorageConfigRequest, DisassociateLambdaFunctionRequest, DisassociateLexBotRequest, DisassociatePhoneNumberContactFlowRequest, DisassociateQueueQuickConnectsRequest, DisassociateRoutingProfileQueuesRequest, DisassociateSecurityKeyRequest, DisassociateTrafficDistributionGroupUserRequest, DisassociateTrafficDistributionGroupUserResponse, DisassociateUserProficienciesRequest, DisconnectReason, DismissUserContactRequest, DismissUserContactResponse, Distribution, DuplicateResourceException, EmailReference, EncryptionConfig, Endpoint, ErrorResult, Evaluation, EvaluationAnswerData, EvaluationAnswerInput, EvaluationAnswerOutput, EvaluationForm, EvaluationFormContent, EvaluationFormItem, EvaluationFormNumericQuestionAutomation, EvaluationFormNumericQuestionOption, EvaluationFormNumericQuestionProperties, EvaluationFormQuestion, EvaluationFormQuestionTypeProperties, EvaluationFormScoringStrategy, EvaluationFormSection, EvaluationFormSingleSelectQuestionAutomation, EvaluationFormSingleSelectQuestionAutomationOption, EvaluationFormSingleSelectQuestionOption, EvaluationFormSingleSelectQuestionProperties, EvaluationFormSummary, EvaluationFormVersionSummary, EvaluationMetadata, EvaluationNote, EvaluationScore, EvaluationSummary, EventBridgeActionDefinition, FailedRequest, FieldValue, FieldValueUnion, FilterV2, Filters, FlowAssociationSummary, GetContactAttributesRequest, GetContactAttributesResponse, GetCurrentMetricDataRequest, GetCurrentMetricDataResponse, GetCurrentUserDataRequest, GetCurrentUserDataResponse, GetFederationTokenRequest, GetFederationTokenResponse, GetFlowAssociationRequest, GetFlowAssociationResponse, GetMetricDataRequest, GetMetricDataResponse, GetMetricDataV2Request, GetMetricDataV2Response, GetPromptFileRequest, GetPromptFileResponse, GetTaskTemplateRequest, GetTaskTemplateResponse, GetTrafficDistributionRequest, GetTrafficDistributionResponse, HierarchyGroup, HierarchyGroupCondition, HierarchyGroupSummary, HierarchyGroupSummaryReference, HierarchyLevel, HierarchyLevelUpdate, HierarchyPath, HierarchyPathReference, HierarchyStructure, HierarchyStructureUpdate, HistoricalMetric, HistoricalMetricData, HistoricalMetricResult, HoursOfOperation, HoursOfOperationConfig, HoursOfOperationSearchCriteria, HoursOfOperationSearchFilter, HoursOfOperationSummary, HoursOfOperationTimeSlice, IdempotencyException, ImportPhoneNumberRequest, ImportPhoneNumberResponse, Instance, InstanceStatusReason, InstanceStorageConfig, InstanceSummary, IntegrationAssociationSummary, InternalServiceException, IntervalDetails, InvalidContactFlowException, InvalidContactFlowModuleException, InvalidParameterException, InvalidRequestException, InvisibleFieldInfo, KinesisFirehoseConfig, KinesisStreamConfig, KinesisVideoStreamConfig, LexBot, LexBotConfig, LexV2Bot, LimitExceededException, ListAgentStatusRequest, ListAgentStatusResponse, ListAnalyticsDataAssociationsRequest, ListAnalyticsDataAssociationsResponse, ListApprovedOriginsRequest, ListApprovedOriginsResponse, ListBotsRequest, ListBotsResponse, ListContactEvaluationsRequest, ListContactEvaluationsResponse, ListContactFlowModulesRequest, ListContactFlowModulesResponse, ListContactFlowsRequest, ListContactFlowsResponse, ListContactReferencesRequest, ListContactReferencesResponse, ListDefaultVocabulariesRequest, ListDefaultVocabulariesResponse, ListEvaluationFormVersionsRequest, ListEvaluationFormVersionsResponse, ListEvaluationFormsRequest, ListEvaluationFormsResponse, ListFlowAssociationsRequest, ListFlowAssociationsResponse, ListHoursOfOperationsRequest, ListHoursOfOperationsResponse, ListInstanceAttributesRequest, ListInstanceAttributesResponse, ListInstanceStorageConfigsRequest, ListInstanceStorageConfigsResponse, ListInstancesRequest, ListInstancesResponse, ListIntegrationAssociationsRequest, ListIntegrationAssociationsResponse, ListLambdaFunctionsRequest, ListLambdaFunctionsResponse, ListLexBotsRequest, ListLexBotsResponse, ListPhoneNumbersRequest, ListPhoneNumbersResponse, ListPhoneNumbersSummary, ListPhoneNumbersV2Request, ListPhoneNumbersV2Response, ListPredefinedAttributesRequest, ListPredefinedAttributesResponse, ListPromptsRequest, ListPromptsResponse, ListQueueQuickConnectsRequest, ListQueueQuickConnectsResponse, ListQueuesRequest, ListQueuesResponse, ListQuickConnectsRequest, ListQuickConnectsResponse, ListRealtimeContactAnalysisSegmentsV2Request, ListRealtimeContactAnalysisSegmentsV2Response, ListRoutingProfileQueuesRequest, ListRoutingProfileQueuesResponse, ListRoutingProfilesRequest, ListRoutingProfilesResponse, ListRulesRequest, ListRulesResponse, ListSecurityKeysRequest, ListSecurityKeysResponse, ListSecurityProfileApplicationsRequest, ListSecurityProfileApplicationsResponse, ListSecurityProfilePermissionsRequest, ListSecurityProfilePermissionsResponse, ListSecurityProfilesRequest, ListSecurityProfilesResponse, ListTagsForResourceRequest, ListTagsForResourceResponse, ListTaskTemplatesRequest, ListTaskTemplatesResponse, ListTrafficDistributionGroupUsersRequest, ListTrafficDistributionGroupUsersResponse, ListTrafficDistributionGroupsRequest, ListTrafficDistributionGroupsResponse, ListUseCasesRequest, ListUseCasesResponse, ListUserHierarchyGroupsRequest, ListUserHierarchyGroupsResponse, ListUserProficienciesRequest, ListUserProficienciesResponse, ListUsersRequest, ListUsersResponse, ListViewVersionsRequest, ListViewVersionsResponse, ListViewsRequest, ListViewsResponse, MaximumResultReturnedException, MediaConcurrency, MediaPlacement, Meeting, MeetingFeaturesConfiguration, MetricDataV2, MetricFilterV2, MetricInterval, MetricResultV2, MetricV2, MonitorContactRequest, MonitorContactResponse, NewSessionDetails, NotificationRecipientType, NumberReference, NumericQuestionPropertyValueAutomation, OutboundCallerConfig, OutboundContactNotPermittedException, OutputTypeNotFoundException, ParticipantCapabilities, ParticipantDetails, ParticipantDetailsToAdd, ParticipantTimerConfiguration, ParticipantTimerValue, ParticipantTokenCredentials, PauseContactRequest, PauseContactResponse, PersistentChat, PhoneNumberQuickConnectConfig, PhoneNumberStatus, PhoneNumberSummary, PredefinedAttribute, PredefinedAttributeSearchCriteria, PredefinedAttributeSummary, PredefinedAttributeValues, ProblemDetail, Prompt, PromptSearchCriteria, PromptSearchFilter, PromptSummary, PropertyValidationException, PropertyValidationExceptionProperty, PutUserStatusRequest, PutUserStatusResponse, Queue, QueueInfo, QueueQuickConnectConfig, QueueReference, QueueSearchCriteria, QueueSearchFilter, QueueSummary, QuickConnect, QuickConnectConfig, QuickConnectSearchCriteria, QuickConnectSearchFilter, QuickConnectSummary, ReadOnlyFieldInfo, RealTimeContactAnalysisAttachment, RealTimeContactAnalysisCategoryDetails, RealTimeContactAnalysisCharacterInterval, RealTimeContactAnalysisIssueDetected, RealTimeContactAnalysisPointOfInterest, RealTimeContactAnalysisSegmentAttachments, RealTimeContactAnalysisSegmentCategories, RealTimeContactAnalysisSegmentEvent, RealTimeContactAnalysisSegmentIssues, RealTimeContactAnalysisSegmentTranscript, RealTimeContactAnalysisTimeData, RealTimeContactAnalysisTranscriptItemRedaction, RealTimeContactAnalysisTranscriptItemWithCharacterOffsets, RealTimeContactAnalysisTranscriptItemWithContent, RealtimeContactAnalysisSegment, Reference, ReferenceSummary, ReleasePhoneNumberRequest, ReplicateInstanceRequest, ReplicateInstanceResponse, RequiredFieldInfo, ResourceConflictException, ResourceInUseException, ResourceNotFoundException, ResourceNotReadyException, ResourceTagsSearchCriteria, ResumeContactRecordingRequest, ResumeContactRecordingResponse, ResumeContactRequest, ResumeContactResponse, RoutingProfile, RoutingProfileQueueConfig, RoutingProfileQueueConfigSummary, RoutingProfileQueueReference, RoutingProfileReference, RoutingProfileSearchCriteria, RoutingProfileSearchFilter, RoutingProfileSummary, Rule, RuleAction, RuleSummary, RuleTriggerEventSource, S3Config, SearchAvailablePhoneNumbersRequest, SearchAvailablePhoneNumbersResponse, SearchContactsRequest, SearchContactsResponse, SearchContactsTimeRange, SearchCriteria, SearchHoursOfOperationsRequest, SearchHoursOfOperationsResponse, SearchPredefinedAttributesRequest, SearchPredefinedAttributesResponse, SearchPromptsRequest, SearchPromptsResponse, SearchQueuesRequest, SearchQueuesResponse, SearchQuickConnectsRequest, SearchQuickConnectsResponse, SearchResourceTagsRequest, SearchResourceTagsResponse, SearchRoutingProfilesRequest, SearchRoutingProfilesResponse, SearchSecurityProfilesRequest, SearchSecurityProfilesResponse, SearchUsersRequest, SearchUsersResponse, SearchVocabulariesRequest, SearchVocabulariesResponse, SearchableContactAttributes, SearchableContactAttributesCriteria, SecurityKey, SecurityProfile, SecurityProfileSearchCriteria, SecurityProfileSearchSummary, SecurityProfileSummary, SecurityProfilesSearchFilter, SegmentAttributeValue, SendChatIntegrationEventRequest, SendChatIntegrationEventResponse, SendNotificationActionDefinition, ServiceQuotaExceededException, SignInConfig, SignInDistribution, SingleSelectQuestionRuleCategoryAutomation, Sort, StartChatContactRequest, StartChatContactResponse, StartContactEvaluationRequest, StartContactEvaluationResponse, StartContactRecordingRequest, StartContactRecordingResponse, StartContactStreamingRequest, StartContactStreamingResponse, StartOutboundVoiceContactRequest, StartOutboundVoiceContactResponse, StartTaskContactRequest, StartTaskContactResponse, StartWebRTCContactRequest, StartWebRTCContactResponse, StopContactRecordingRequest, StopContactRecordingResponse, StopContactRequest, StopContactResponse, StopContactStreamingRequest, StopContactStreamingResponse, StringCondition, StringReference, SubmitAutoEvaluationActionDefinition, SubmitContactEvaluationRequest, SubmitContactEvaluationResponse, SuccessfulRequest, SuspendContactRecordingRequest, SuspendContactRecordingResponse, TagCondition, TagContactRequest, TagContactResponse, TagResourceRequest, TagSearchCondition, TagSet, TaskActionDefinition, TaskTemplateConstraints, TaskTemplateDefaultFieldValue, TaskTemplateDefaults, TaskTemplateField, TaskTemplateFieldIdentifier, TaskTemplateMetadata, TelephonyConfig, Threshold, ThresholdV2, ThrottlingException, TooManyRequestsException, TrafficDistributionGroup, TrafficDistributionGroupSummary, TrafficDistributionGroupUserSummary, Transcript, TranscriptCriteria, TransferContactRequest, TransferContactResponse, UntagContactRequest, UntagContactResponse, UntagResourceRequest, UpdateAgentStatusRequest, UpdateCaseActionDefinition, UpdateContactAttributesRequest, UpdateContactAttributesResponse, UpdateContactEvaluationRequest, UpdateContactEvaluationResponse, UpdateContactFlowContentRequest, UpdateContactFlowContentResponse, UpdateContactFlowMetadataRequest, UpdateContactFlowMetadataResponse, UpdateContactFlowModuleContentRequest, UpdateContactFlowModuleContentResponse, UpdateContactFlowModuleMetadataRequest, UpdateContactFlowModuleMetadataResponse, UpdateContactFlowNameRequest, UpdateContactFlowNameResponse, UpdateContactRequest, UpdateContactResponse, UpdateContactRoutingDataRequest, UpdateContactRoutingDataResponse, UpdateContactScheduleRequest, UpdateContactScheduleResponse, UpdateEvaluationFormRequest, UpdateEvaluationFormResponse, UpdateHoursOfOperationRequest, UpdateInstanceAttributeRequest, UpdateInstanceStorageConfigRequest, UpdateParticipantRoleConfigChannelInfo, UpdateParticipantRoleConfigRequest, UpdateParticipantRoleConfigResponse, UpdatePhoneNumberMetadataRequest, UpdatePhoneNumberRequest, UpdatePhoneNumberResponse, UpdatePredefinedAttributeRequest, UpdatePromptRequest, UpdatePromptResponse, UpdateQueueHoursOfOperationRequest, UpdateQueueMaxContactsRequest, UpdateQueueNameRequest, UpdateQueueOutboundCallerConfigRequest, UpdateQueueStatusRequest, UpdateQuickConnectConfigRequest, UpdateQuickConnectNameRequest, UpdateRoutingProfileAgentAvailabilityTimerRequest, UpdateRoutingProfileConcurrencyRequest, UpdateRoutingProfileDefaultOutboundQueueRequest, UpdateRoutingProfileNameRequest, UpdateRoutingProfileQueuesRequest, UpdateRuleRequest, UpdateSecurityProfileRequest, UpdateTaskTemplateRequest, UpdateTaskTemplateResponse, UpdateTrafficDistributionRequest, UpdateTrafficDistributionResponse, UpdateUserHierarchyGroupNameRequest, UpdateUserHierarchyRequest, UpdateUserHierarchyStructureRequest, UpdateUserIdentityInfoRequest, UpdateUserPhoneConfigRequest, UpdateUserProficienciesRequest, UpdateUserRoutingProfileRequest, UpdateUserSecurityProfilesRequest, UpdateViewContentRequest, UpdateViewContentResponse, UpdateViewMetadataRequest, UpdateViewMetadataResponse, UrlReference, UseCase, User, UserData, UserDataFilters, UserIdentityInfo, UserIdentityInfoLite, UserNotFoundException, UserPhoneConfig, UserProficiency, UserProficiencyDisassociate, UserQuickConnectConfig, UserReference, UserSearchCriteria, UserSearchFilter, UserSearchSummary, UserSummary, View, ViewContent, ViewInputContent, ViewSummary, ViewVersionSummary, Vocabulary, VocabularySummary, VoiceRecordingConfiguration, WisdomInfo

Instance Attribute Summary collapse

Instance Attribute Details

#absolute_time ⇒ Time

Time represented in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2019-11-08T02:41:28.172Z.

Returns:

  • (Time) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14625

class RealTimeContactAnalysisTimeData < Struct.new(
  :absolute_time,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class AbsoluteTime < RealTimeContactAnalysisTimeData; end
  class Unknown < RealTimeContactAnalysisTimeData; end
end

#attachment ⇒ Types::AttachmentReference

Information about the reference when the referenceType is ATTACHMENT. Otherwise, null.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14813

class ReferenceSummary < Struct.new(
  :url,
  :attachment,
  :string,
  :number,
  :date,
  :email,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Url < ReferenceSummary; end
  class Attachment < ReferenceSummary; end
  class String < ReferenceSummary; end
  class Number < ReferenceSummary; end
  class Date < ReferenceSummary; end
  class Email < ReferenceSummary; end
  class Unknown < ReferenceSummary; end
end

#attachments ⇒ Types::RealTimeContactAnalysisSegmentAttachments

The analyzed attachments.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14733

class RealtimeContactAnalysisSegment < Struct.new(
  :transcript,
  :categories,
  :issues,
  :event,
  :attachments,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Transcript < RealtimeContactAnalysisSegment; end
  class Categories < RealtimeContactAnalysisSegment; end
  class Issues < RealtimeContactAnalysisSegment; end
  class Event < RealtimeContactAnalysisSegment; end
  class Attachments < RealtimeContactAnalysisSegment; end
  class Unknown < RealtimeContactAnalysisSegment; end
end

#categories ⇒ Types::RealTimeContactAnalysisSegmentCategories

The matched category rules.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14733

class RealtimeContactAnalysisSegment < Struct.new(
  :transcript,
  :categories,
  :issues,
  :event,
  :attachments,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Transcript < RealtimeContactAnalysisSegment; end
  class Categories < RealtimeContactAnalysisSegment; end
  class Issues < RealtimeContactAnalysisSegment; end
  class Event < RealtimeContactAnalysisSegment; end
  class Attachments < RealtimeContactAnalysisSegment; end
  class Unknown < RealtimeContactAnalysisSegment; end
end

#chat ⇒ Types::ChatParticipantRoleConfig

Configuration information for the chat participant role.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 19406

class UpdateParticipantRoleConfigChannelInfo < Struct.new(
  :chat,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Chat < UpdateParticipantRoleConfigChannelInfo; end
  class Unknown < UpdateParticipantRoleConfigChannelInfo; end
end

#date ⇒ Types::DateReference

Information about a reference when the referenceType is DATE. Otherwise, null.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14813

class ReferenceSummary < Struct.new(
  :url,
  :attachment,
  :string,
  :number,
  :date,
  :email,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Url < ReferenceSummary; end
  class Attachment < ReferenceSummary; end
  class String < ReferenceSummary; end
  class Number < ReferenceSummary; end
  class Date < ReferenceSummary; end
  class Email < ReferenceSummary; end
  class Unknown < ReferenceSummary; end
end

#email ⇒ Types::EmailReference

Information about a reference when the referenceType is EMAIL. Otherwise, null.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14813

class ReferenceSummary < Struct.new(
  :url,
  :attachment,
  :string,
  :number,
  :date,
  :email,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Url < ReferenceSummary; end
  class Attachment < ReferenceSummary; end
  class String < ReferenceSummary; end
  class Number < ReferenceSummary; end
  class Date < ReferenceSummary; end
  class Email < ReferenceSummary; end
  class Unknown < ReferenceSummary; end
end

#event ⇒ Types::RealTimeContactAnalysisSegmentEvent

Segment type describing a contact event.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14733

class RealtimeContactAnalysisSegment < Struct.new(
  :transcript,
  :categories,
  :issues,
  :event,
  :attachments,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Transcript < RealtimeContactAnalysisSegment; end
  class Categories < RealtimeContactAnalysisSegment; end
  class Issues < RealtimeContactAnalysisSegment; end
  class Event < RealtimeContactAnalysisSegment; end
  class Attachments < RealtimeContactAnalysisSegment; end
  class Unknown < RealtimeContactAnalysisSegment; end
end

#issues ⇒ Types::RealTimeContactAnalysisSegmentIssues

Segment type containing a list of detected issues.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14733

class RealtimeContactAnalysisSegment < Struct.new(
  :transcript,
  :categories,
  :issues,
  :event,
  :attachments,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Transcript < RealtimeContactAnalysisSegment; end
  class Categories < RealtimeContactAnalysisSegment; end
  class Issues < RealtimeContactAnalysisSegment; end
  class Event < RealtimeContactAnalysisSegment; end
  class Attachments < RealtimeContactAnalysisSegment; end
  class Unknown < RealtimeContactAnalysisSegment; end
end

#not_applicable ⇒ Boolean

The flag to mark the question as not applicable.

Returns:

  • (Boolean) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 6172

class EvaluationAnswerData < Struct.new(
  :string_value,
  :numeric_value,
  :not_applicable,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class StringValue < EvaluationAnswerData; end
  class NumericValue < EvaluationAnswerData; end
  class NotApplicable < EvaluationAnswerData; end
  class Unknown < EvaluationAnswerData; end
end

#number ⇒ Types::NumberReference

Information about a reference when the referenceType is NUMBER. Otherwise, null.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14813

class ReferenceSummary < Struct.new(
  :url,
  :attachment,
  :string,
  :number,
  :date,
  :email,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Url < ReferenceSummary; end
  class Attachment < ReferenceSummary; end
  class String < ReferenceSummary; end
  class Number < ReferenceSummary; end
  class Date < ReferenceSummary; end
  class Email < ReferenceSummary; end
  class Unknown < ReferenceSummary; end
end

#numeric ⇒ Types::EvaluationFormNumericQuestionProperties

The properties of the numeric question.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 6530

class EvaluationFormQuestionTypeProperties < Struct.new(
  :numeric,
  :single_select,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Numeric < EvaluationFormQuestionTypeProperties; end
  class SingleSelect < EvaluationFormQuestionTypeProperties; end
  class Unknown < EvaluationFormQuestionTypeProperties; end
end

#numeric_value ⇒ Float

The numeric value for an answer in a contact evaluation.

Returns:

  • (Float) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 6172

class EvaluationAnswerData < Struct.new(
  :string_value,
  :numeric_value,
  :not_applicable,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class StringValue < EvaluationAnswerData; end
  class NumericValue < EvaluationAnswerData; end
  class NotApplicable < EvaluationAnswerData; end
  class Unknown < EvaluationAnswerData; end
end

#participant_timer_action ⇒ String

The timer action. Currently only one value is allowed: Unset. It deletes a timer.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 13380

class ParticipantTimerValue < Struct.new(
  :participant_timer_action,
  :participant_timer_duration_in_minutes,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class ParticipantTimerAction < ParticipantTimerValue; end
  class ParticipantTimerDurationInMinutes < ParticipantTimerValue; end
  class Unknown < ParticipantTimerValue; end
end

#participant_timer_duration_in_minutes ⇒ Integer

The duration of a timer, in minutes.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 13380

class ParticipantTimerValue < Struct.new(
  :participant_timer_action,
  :participant_timer_duration_in_minutes,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class ParticipantTimerAction < ParticipantTimerValue; end
  class ParticipantTimerDurationInMinutes < ParticipantTimerValue; end
  class Unknown < ParticipantTimerValue; end
end

#property_value ⇒ Types::NumericQuestionPropertyValueAutomation

The property value of the automation.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 6394

class EvaluationFormNumericQuestionAutomation < Struct.new(
  :property_value,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class PropertyValue < EvaluationFormNumericQuestionAutomation; end
  class Unknown < EvaluationFormNumericQuestionAutomation; end
end

#question ⇒ Types::EvaluationFormQuestion

The information of the question.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 6369

class EvaluationFormItem < Struct.new(
  :section,
  :question,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Section < EvaluationFormItem; end
  class Question < EvaluationFormItem; end
  class Unknown < EvaluationFormItem; end
end

#rule_category ⇒ Types::SingleSelectQuestionRuleCategoryAutomation

The automation option based on a rule category for the single select question.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 6635

class EvaluationFormSingleSelectQuestionAutomationOption < Struct.new(
  :rule_category,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class RuleCategory < EvaluationFormSingleSelectQuestionAutomationOption; end
  class Unknown < EvaluationFormSingleSelectQuestionAutomationOption; end
end

#section ⇒ Types::EvaluationFormSection

The information of the section.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 6369

class EvaluationFormItem < Struct.new(
  :section,
  :question,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Section < EvaluationFormItem; end
  class Question < EvaluationFormItem; end
  class Unknown < EvaluationFormItem; end
end

#single_select ⇒ Types::EvaluationFormSingleSelectQuestionProperties

The properties of the numeric question.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 6530

class EvaluationFormQuestionTypeProperties < Struct.new(
  :numeric,
  :single_select,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Numeric < EvaluationFormQuestionTypeProperties; end
  class SingleSelect < EvaluationFormQuestionTypeProperties; end
  class Unknown < EvaluationFormQuestionTypeProperties; end
end

#string ⇒ Types::StringReference

Information about a reference when the referenceType is STRING. Otherwise, null.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14813

class ReferenceSummary < Struct.new(
  :url,
  :attachment,
  :string,
  :number,
  :date,
  :email,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Url < ReferenceSummary; end
  class Attachment < ReferenceSummary; end
  class String < ReferenceSummary; end
  class Number < ReferenceSummary; end
  class Date < ReferenceSummary; end
  class Email < ReferenceSummary; end
  class Unknown < ReferenceSummary; end
end

#string_list ⇒ Array<String>

Predefined attribute values of type string list.

Returns:

  • (Array<String>) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 13676

class PredefinedAttributeValues < Struct.new(
  :string_list,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class StringList < PredefinedAttributeValues; end
  class Unknown < PredefinedAttributeValues; end
end

#string_value ⇒ String

The string value for an answer in a contact evaluation.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 6172

class EvaluationAnswerData < Struct.new(
  :string_value,
  :numeric_value,
  :not_applicable,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class StringValue < EvaluationAnswerData; end
  class NumericValue < EvaluationAnswerData; end
  class NotApplicable < EvaluationAnswerData; end
  class Unknown < EvaluationAnswerData; end
end

#transcript ⇒ Types::RealTimeContactAnalysisSegmentTranscript

The analyzed transcript segment.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14733

class RealtimeContactAnalysisSegment < Struct.new(
  :transcript,
  :categories,
  :issues,
  :event,
  :attachments,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Transcript < RealtimeContactAnalysisSegment; end
  class Categories < RealtimeContactAnalysisSegment; end
  class Issues < RealtimeContactAnalysisSegment; end
  class Event < RealtimeContactAnalysisSegment; end
  class Attachments < RealtimeContactAnalysisSegment; end
  class Unknown < RealtimeContactAnalysisSegment; end
end

#url ⇒ Types::UrlReference

Information about the reference when the referenceType is URL. Otherwise, null.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14813

class ReferenceSummary < Struct.new(
  :url,
  :attachment,
  :string,
  :number,
  :date,
  :email,
  :unknown)
  SENSITIVE = []
  include Aws::Structure
  include Aws::Structure::Union

  class Url < ReferenceSummary; end
  class Attachment < ReferenceSummary; end
  class String < ReferenceSummary; end
  class Number < ReferenceSummary; end
  class Date < ReferenceSummary; end
  class Email < ReferenceSummary; end
  class Unknown < ReferenceSummary; end
end