Class: Aws::Connect::Types::UpdateContactRoutingDataRequest
- Inherits:
-
Struct
- Object
- Struct
- Aws::Connect::Types::UpdateContactRoutingDataRequest
- Defined in:
- gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb
Overview
Constant Summary collapse
- SENSITIVE =
[]
Instance Attribute Summary collapse
-
#contact_id ⇒ String
The identifier of the contact in this instance of Amazon Connect.
-
#instance_id ⇒ String
The identifier of the Amazon Connect instance.
-
#queue_priority ⇒ Integer
Priority of the contact in the queue.
-
#queue_time_adjustment_seconds ⇒ Integer
The number of seconds to add or subtract from the contact's routing age.
Instance Attribute Details
#contact_id ⇒ String
The identifier of the contact in this instance of Amazon Connect.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 19702 class UpdateContactRoutingDataRequest < Struct.new( :instance_id, :contact_id, :queue_time_adjustment_seconds, :queue_priority) SENSITIVE = [] include Aws::Structure end |
#instance_id ⇒ String
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 19702 class UpdateContactRoutingDataRequest < Struct.new( :instance_id, :contact_id, :queue_time_adjustment_seconds, :queue_priority) SENSITIVE = [] include Aws::Structure end |
#queue_priority ⇒ Integer
Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 19702 class UpdateContactRoutingDataRequest < Struct.new( :instance_id, :contact_id, :queue_time_adjustment_seconds, :queue_priority) SENSITIVE = [] include Aws::Structure end |
#queue_time_adjustment_seconds ⇒ Integer
The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 19702 class UpdateContactRoutingDataRequest < Struct.new( :instance_id, :contact_id, :queue_time_adjustment_seconds, :queue_priority) SENSITIVE = [] include Aws::Structure end |