/AWS1/CL_CNT=>CREATEROUTINGPROFILE()

About CreateRoutingProfile

Creates a new routing profile.

Method Signature

IMPORTING

Required arguments:

IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID /AWS1/CNTINSTANCEID

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

IV_NAME TYPE /AWS1/CNTROUTINGPROFILENAME /AWS1/CNTROUTINGPROFILENAME

The name of the routing profile. Must not be more than 127 characters.

IV_DESCRIPTION TYPE /AWS1/CNTROUTINGPROFILEDESC /AWS1/CNTROUTINGPROFILEDESC

Description of the routing profile. Must not be more than 250 characters.

IV_DEFAULTOUTBOUNDQUEUEID TYPE /AWS1/CNTQUEUEID /AWS1/CNTQUEUEID

The default outbound queue for the routing profile.

IT_MEDIACONCURRENCIES TYPE /AWS1/CL_CNTMEDIACONCURRENCY=>TT_MEDIACONCURRENCIES TT_MEDIACONCURRENCIES

The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.

Optional arguments:

IT_QUEUECONFIGS TYPE /AWS1/CL_CNTROUTINGPFLQUEUECFG=>TT_ROUTINGPFLQUEUECONFIGLIST TT_ROUTINGPFLQUEUECONFIGLIST

The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.

The limit of 10 array members applies to the maximum number of RoutingProfileQueueConfig objects that can be passed during a CreateRoutingProfile API request. It is different from the quota of 50 queues per routing profile per instance that is listed in Amazon Connect service quotas.

IT_TAGS TYPE /AWS1/CL_CNTTAGMAP_W=>TT_TAGMAP TT_TAGMAP

The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.

IV_AGENTAVAILABILITYTIMER TYPE /AWS1/CNTAGENTAVAILABILITYTI00 /AWS1/CNTAGENTAVAILABILITYTI00

Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.

RETURNING

OO_OUTPUT TYPE REF TO /AWS1/CL_CNTCREROUTINGPFLRSP /AWS1/CL_CNTCREROUTINGPFLRSP