/AWS1/CL_CNT=>DISMISSUSERCONTACT()

About DismissUserContact

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.

Method Signature

IMPORTING

Required arguments:

IV_USERID TYPE /AWS1/CNTUSERID /AWS1/CNTUSERID

The identifier of the user account.

IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID /AWS1/CNTINSTANCEID

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

IV_CONTACTID TYPE /AWS1/CNTCONTACTID /AWS1/CNTCONTACTID

The identifier of the contact.

RETURNING

OO_OUTPUT TYPE REF TO /AWS1/CL_CNTDISMISSUSERCONTA01 /AWS1/CL_CNTDISMISSUSERCONTA01