/AWS1/CL_CNT=>STOPCONTACT()¶
About StopContact¶
Ends the specified contact. Use this API to stop queued callbacks. It does not work for voice contacts that use the following initiation methods:
-
DISCONNECT
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TRANSFER
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QUEUE_TRANSFER
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EXTERNAL_OUTBOUND
-
MONITOR
Chat and task contacts can be terminated in any state, regardless of initiation method.
Method Signature¶
IMPORTING¶
Required arguments:¶
IV_CONTACTID TYPE /AWS1/CNTCONTACTID /AWS1/CNTCONTACTID¶
The ID of the contact.
IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID /AWS1/CNTINSTANCEID¶
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
Optional arguments:¶
IO_DISCONNECTREASON TYPE REF TO /AWS1/CL_CNTDISCONNECTREASON /AWS1/CL_CNTDISCONNECTREASON¶
The reason a contact can be disconnected. Only Amazon Connect outbound campaigns can provide this field.