/AWS1/CL_CNT=>SUSPENDCONTACTRECORDING()¶
About SuspendContactRecording¶
When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would be suspended. For example, you might suspend the screen recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording the screen.
The period of time that the recording is suspended is filled with silence in the final recording.
Voice and screen recordings are supported.
Method Signature¶
IMPORTING¶
Required arguments:¶
IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID /AWS1/CNTINSTANCEID¶
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
IV_CONTACTID TYPE /AWS1/CNTCONTACTID /AWS1/CNTCONTACTID¶
The identifier of the contact.
IV_INITIALCONTACTID TYPE /AWS1/CNTCONTACTID /AWS1/CNTCONTACTID¶
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.