/AWS1/CL_CNT=>UPDATECONTACT()¶
About UpdateContact¶
This API is in preview release for Amazon Connect and is subject to change.
Adds or updates user-defined contact information associated with the specified contact. At least one field to be updated must be present in the request.
You can add or update user-defined contact information for both ongoing and completed contacts.
Method Signature¶
IMPORTING¶
Required arguments:¶
IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID /AWS1/CNTINSTANCEID¶
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
IV_CONTACTID TYPE /AWS1/CNTCONTACTID /AWS1/CNTCONTACTID¶
The identifier of the contact. This is the identifier of the contact associated with the first interaction with your contact center.
Optional arguments:¶
IV_NAME TYPE /AWS1/CNTNAME /AWS1/CNTNAME¶
The name of the contact.
IV_DESCRIPTION TYPE /AWS1/CNTDESCRIPTION /AWS1/CNTDESCRIPTION¶
The description of the contact.
IT_REFERENCES TYPE /AWS1/CL_CNTREFERENCE=>TT_CONTACTREFERENCES TT_CONTACTREFERENCES¶
Well-formed data on contact, shown to agents on Contact Control Panel (CCP).