DescribeSeverityLevels - Amazon Web Services Support
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).


Returns the list of severity levels that you can assign to a support case. The severity level for a case is also a field in the CaseDetails data type that you include for a CreateCase request.

  • You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.

  • If you call the Amazon Web Services Support API from an account that doesn't have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

Request Syntax

{ "language": "string" }

Request Parameters

For information about the parameters that are common to all actions, see Common Parameters.

The request accepts the following data in JSON format.


The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

Type: String

Response Syntax

{ "severityLevels": [ { "code": "string", "name": "string" } ] }

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.


The available severity levels for the support case. Available severity levels are defined by your service level agreement with Amazon.

Type: Array of SeverityLevel objects


For information about the errors that are common to all actions, see Common Errors.


An internal server error occurred.

HTTP Status Code: 500

See Also

For more information about using this API in one of the language-specific Amazon SDKs, see the following: