SeverityLevel - Amazon Web Services Support
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SeverityLevel

A code and name pair that represents the severity level of a support case. The available values depend on the support plan for the account. For more information, see Choosing a severity in the Amazon Web Services Support User Guide.

Contents

code

The code for case severity level.

Valid values: low | normal | high | urgent | critical

Type: String

name

The name of the severity level that corresponds to the severity level code.

Note

The values returned by the API are different from the values that appear in the Amazon Web Services Support Center. For example, the API uses the code low, but the name appears as General guidance in Support Center.

The following are the API code names and how they appear in the console:

  • low - General guidance

  • normal - System impaired

  • high - Production system impaired

  • urgent - Production system down

  • critical - Business-critical system down

For more information, see Choosing a severity in the Amazon Web Services Support User Guide.

Type: String

See Also

For more information about using this API in one of the language-specific Amazon SDKs, see the following: