Set up permissions to use AI-enhanced troubleshooting - Amazon Web Services Support
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Set up permissions to use AI-enhanced troubleshooting

To access AI-enhanced troubleshooting capabilities in Support Center, you need specific Amazon Identity and Access Management permissions. This section describes the necessary IAM permissions and explains how to configure them so that you can fully use these capabilities.

AI-enhanced troubleshooting requires permissions beyond traditional support case management. The required permissions fall into three categories:

  • Support interaction permissions: Enable the new interaction-based workflow in Support Center.

  • AI-powered classification permissions: Allow access to AI-powered issue classification features.

  • Amazon Q integration permissions: Enable conversation import from Amazon Q Developer.

These permissions supplement your existing Amazon Web Services Support permissions and don't replace them.

You can set up permissions for AI-enhanced troubleshooting in two ways:

Option 1: Use the Amazon managed policy (recommended). Attach the AWSSupportAccess managed policy to your users or roles. This policy includes all required permissions and is automatically updated when new Amazon Web Services Support features are released.

Option 2: Create a custom policy with minimum required permissions. This approach gives you more control but requires manual updates when new features are added.