Getting help with Amazon Billing - Amazon Billing
Amazon Knowledge CenterContacting Amazon Web Services SupportUnderstanding your charged usageMonitoring your Free Tier usage
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Getting help with Amazon Billing

There are many resources available for you if you have any questions about your Amazon Billing and Cost Management console tools, your charges, or payment methods.

Amazon Knowledge Center

All Amazon account owners have access to account and billing support free of charge. You can find answers to your questions quickly by visiting the Amazon Knowledge Center.

To find your question or request

  1. Open Amazon Knowledge Center.

  2. Choose Billing Management.

  3. Scan the list of topics to locate a question that is similar to yours.

Contacting Amazon Web Services Support

Contacting Amazon Web Services Support is the fastest and most direct method for communicating with an Amazon associate about your questions. Amazon Web Services Support does not publish a direct phone number for reaching a support representative. You can use the following process to have an associate contact to you by email or phone instead.

Only personalized technical support requires a support plan. For more information, visit Amazon Web Services Support.

To open an Amazon Web Services Support case where you specify Regarding: Account and Billing Support, you must either be signed into Amazon as the root account owner, or have IAM permissions to open a support case. For more information, see Accessing Amazon Web Services Support in the Amazon Web Services Support User Guide.

If you have closed your Amazon account, you can still sign in to Amazon Web Services Support and view past bills.

To contact Amazon Web Services Support

  1. Sign in and navigate to the Amazon Web Services Support Center. If prompted, enter the email address and password for your account.

  2. Choose Create case.

  3. On the Create case page, choose Account and billing support and fill in the required fields on the form.

  4. After you complete the form, under Contact options, choose either Web for an email response, or Phone to request a telephone call from an Amazon Web Services Support representative. Instant messaging support is not available for billing inquiries.

To contact Amazon Web Services Support when you can't sign in to Amazon

  1. Recover your password or submit a form at Amazon Web Services account support.

  2. Choose an inquiry type in the Request information section.

  3. Fill out the How can we help you? section.

  4. Choose Submit.

Understanding your charged usage

If you want to see the usage behind your charged amount, you can check your usage yourself by enabling Cost Explorer. This tool enables you to analyze your costs in depth by providing you with premade reports and graphs.

Cost Explorer is available 24 hours after you activate the feature.

For more information about Cost Explorer, see Analyzing your costs with Amazon Cost Explorer.

Monitoring your Free Tier usage

You can track your Amazon Free Tier usage to keep you under the Free Tier limits. You can set up alerts on your Amazon account when your Free Tier limits reach a threshold, and monitor your usage through the Billing and Cost Management console.

For more information about using these features, see Tracking your Amazon Web Services China Region Free Tier usage.

To see details for usage that was charged beyond your Free Tier limit, see the Understanding your charged usage section.