Amazon Web Services Support Plans information in CloudTrail Understanding Amazon Web Services Support Plans log file entries Logging console actions for changes to your Amazon Web Services Support plan

Logging Amazon Web Services Support Plans API calls with Amazon CloudTrail

Amazon Web Services Support Plans is integrated with Amazon CloudTrail, a service that provides a record of actions taken by a user, role, or an Amazon Web Services service. CloudTrail captures API calls for Amazon Web Services Support Plans as events. The calls captured include calls from the Amazon Web Services Support Plans console and code calls to the Amazon Web Services Support Plans API operations.

If you create a trail, you can enable continuous delivery of CloudTrail events to an Amazon Simple Storage Service (Amazon S3) bucket, including events for Amazon Web Services Support Plans. If you don't configure a trail, you can still view the most recent events in the CloudTrail console in Event history.

Using the information collected by CloudTrail, you can determine the request that was made to Amazon Web Services Support Plans, the IP address from which the request was made, who made the request, when it was made, and additional details.

To learn more about CloudTrail, including how to configure and enable it, see the Amazon CloudTrail User Guide.

Amazon Web Services Support Plans information in CloudTrail

CloudTrail is enabled on your Amazon Web Services account when you create the account. When supported event activity occurs in Amazon Web Services Support Plans, that activity is recorded in a CloudTrail event along with other Amazon Web Services service events in Event history. You can view, search, and download recent events in your account. For more information, see Viewing events with CloudTrail event history.

For an ongoing record of events in your account, including events for Amazon Web Services Support Plans, create a trail. A trail enables CloudTrail to deliver log files to an Amazon S3 bucket. By default, when you create a trail in the console, the trail applies to all Amazon Web Services Regions. The trail logs events from all Regions in the Amazon partition and delivers the log files to the Amazon S3 bucket that you specify. Additionally, you can configure other Amazon Web Services services to further analyze and act upon the event data collected in CloudTrail logs. For more information, see the following:

All Amazon Web Services Support Plans API operations are logged by CloudTrail. Every event or log entry contains information about who generated the request. The identity information helps you determine the following:

Whether the request was made with root or Amazon Identity and Access Management (IAM) user credentials.
Whether the request was made with temporary security credentials for a role or federated user.
Whether the request was made by another Amazon Web Services service.

For more information, see the CloudTrail userIdentity element.

You can also aggregate Amazon Web Services Support Plans log files from multiple Amazon Web Services Regions and multiple accounts into a single Amazon S3 bucket.

Understanding Amazon Web Services Support Plans log file entries

A trail is a configuration that enables delivery of events as log files to an Amazon S3 bucket that you specify. CloudTrail log files contain one or more log entries. An event represents a single request from any source. It includes information about the requested operation, the date and time of the operation, request parameters, and so on. CloudTrail log files aren't an ordered stack trace of the public API calls, so they don't appear in any specific order.

Example : Log entry for `GetSupportPlan`

The following example shows a CloudTrail log entry for the GetSupportPlan operation.


{
    "eventVersion": "1.08",
    "userIdentity": {
        "type": "AssumedRole",
        "principalId": "AIDACKCEVSQ6C2EXAMPLE",
        "arn": "arn:aws:sts::111122223333:user/janedoe",
        "accountId": "111122223333",
        "accessKeyId": "AKIAIOSFODNN7EXAMPLE",
        "sessionContext": {
            "sessionIssuer": {
                "type": "Role",
                "principalId": "AIDACKCEVSQ6C2EXAMPLE",
                "arn": "arn:aws:iam::111122223333:role/Admin",
                "accountId": "111122223333",
                "userName": "Admin"
            },
            "webIdFederationData": {},
            "attributes": {
                "creationDate": "2022-06-29T16:30:04Z",
                "mfaAuthenticated": "false"
            }
        }
    },
    "eventTime": "2022-06-29T16:39:11Z",
    "eventSource": "supportplans.amazonaws.com",
    "eventName": "GetSupportPlan",
    "awsRegion": "us-west-2",
    "sourceIPAddress": "205.251.233.183",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0",
    "requestParameters": null,
    "responseElements": null,
    "requestID": "7665c39a-d6bf-4d0d-8010-2f59740b8ecb",
    "eventID": "b711bc30-16a5-4579-8f0d-9ada8fe6d1ce",
    "readOnly": true,
    "eventType": "AwsApiCall",
    "managementEvent": true,
    "recipientAccountId": "111122223333",
    "eventCategory": "Management"
}

Example : Log entry for `GetSupportPlanUpdateStatus`

The following example shows a CloudTrail log entry for the GetSupportPlanUpdateStatus operation.


{
    "eventVersion": "1.08",
    "userIdentity": {
        "type": "AssumedRole",
        "principalId": "AIDACKCEVSQ6C2EXAMPLE",
        "arn": "arn:aws:sts::111122223333:user/janedoe",
        "accountId": "111122223333",
        "accessKeyId": "AKIAIOSFODNN7EXAMPLE",
        "sessionContext": {
            "sessionIssuer": {
                "type": "Role",
                "principalId": "AIDACKCEVSQ6C2EXAMPLE",
                "arn": "arn:aws:iam::111122223333:role/Admin",
                "accountId": "111122223333",
                "userName": "Admin"
            },
            "webIdFederationData": {},
            "attributes": {
                "creationDate": "2022-06-29T16:30:04Z",
                "mfaAuthenticated": "false"
            }
        }
    },
    "eventTime": "2022-06-29T16:39:02Z",
    "eventSource": "supportplans.amazonaws.com",
    "eventName": "GetSupportPlanUpdateStatus",
    "awsRegion": "us-west-2",
    "sourceIPAddress": "205.251.233.183",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0",
    "requestParameters": {
        "supportPlanUpdateArn": "arn:aws:supportplans::111122223333:supportplanupdate/7f03b7a233a0e87ebc79e56d4d2bcaf19e976c37a2756181cec1b17f95da4310"
    },
    "responseElements": null,
    "requestID": "75e5c767-8703-4ed3-b01e-4dda28020322",
    "eventID": "28d1c0e3-ccb6-4fd1-8793-65be010114cc",
    "readOnly": true,
    "eventType": "AwsApiCall",
    "managementEvent": true,
    "recipientAccountId": "111122223333",
    "eventCategory": "Management"
}

Example : Log entry for `StartSupportPlanUpdate`

The following example shows a CloudTrail log entry for the StartSupportPlanUpdate operation.


{
    "eventVersion": "1.08",
    "userIdentity": {
        "type": "AssumedRole",
        "principalId": "AIDACKCEVSQ6C2EXAMPLE",
        "arn": "arn:aws:sts::111122223333:user/janedoe",
        "accountId": "111122223333",
        "accessKeyId": "AKIAIOSFODNN7EXAMPLE",
        "sessionContext": {
            "sessionIssuer": {
                "type": "Role",
                "principalId": "AIDACKCEVSQ6C2EXAMPLE",
                "arn": "arn:aws:iam::111122223333:role/Admin",
                "accountId": "111122223333",
                "userName": "Admin"
            },
            "webIdFederationData": {},
            "attributes": {
                "creationDate": "2022-06-29T16:30:04Z",
                "mfaAuthenticated": "false"
            }
        }
    },
    "eventTime": "2022-06-29T16:38:55Z",
    "eventSource": "supportplans.amazonaws.com",
    "eventName": "StartSupportPlanUpdate",
    "awsRegion": "us-west-2",
    "sourceIPAddress": "205.251.233.183",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0",
    "requestParameters": {
        "clientToken": "98add111-dcc9-464d-8722-438d697fe242",
        "update": {
            "supportLevel": "BASIC"
        }
    },
    "responseElements": {
        "Access-Control-Expose-Headers": "x-amzn-RequestId,x-amzn-ErrorType,x-amzn-ErrorMessage,Date",
        "supportPlanUpdateArn": "arn:aws:supportplans::111122223333:supportplanupdate/7f03b7a233a0e87ebc79e56d4d2bcaf19e976c37a2756181cec1b17f95da4310"
    },
    "requestID": "e5ff9382-5fb8-4764-9993-0f33fb0b1e17",
    "eventID": "5dba89f8-2e5b-42b9-9b8f-395580c52962",
    "readOnly": false,
    "eventType": "AwsApiCall",
    "managementEvent": true,
    "recipientAccountId": "111122223333",
    "eventCategory": "Management"
}

Example : Log entry for `CreateSupportPlanSchedule`

The following example shows a CloudTrail log entry for the CreateSupportPlanSchedule operation.


{
    "eventVersion": "1.08",
    "userIdentity": {
        "type": "AssumedRole",
        "principalId": "AIDACKCEVSQ6C2EXAMPLE",
        "arn": "arn:aws:sts::111122223333:user/janedoe",
        "accountId": "111122223333",
        "accessKeyId": "AKIAIOSFODNN7EXAMPLE",
        "sessionContext": {
            "sessionIssuer": {
                "type": "Role",
                "principalId": "AIDACKCEVSQ6C2EXAMPLE",
                "arn": "arn:aws:iam::111122223333:role/Admin",
                "accountId": "111122223333",
                "userName": "Admin"
            },
            "webIdFederationData": {},
            "attributes": {
                "creationDate": "2023-05-09T16:30:04Z",
                "mfaAuthenticated": "false"
            }
        }
    },
    "eventTime": "2023-05-09T16:30:04Z",
    "eventSource": "supportplans.amazonaws.com",
    "eventName": "CreateSupportPlanSchedule",
    "awsRegion": "us-west-2",
    "sourceIPAddress": "205.251.233.183",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0",
    "requestParameters": {
        "clientToken": "b998de5e-ad1c-4448-90db-2bf86d6d9e9a",
        "scheduleCreationDetails": {
            "startLevel": "BUSINESS",
            "startOffer": "TrialPlan7FB93B",
            "startTimestamp": "2023-06-03T17:23:56.109Z",
            "endLevel": "BUSINESS",
            "endOffer": "StandardPlan2074BB",
            "endTimestamp": "2023-09-03T17:23:55.109Z"
        }
    },
    "responseElements": {
        "Access-Control-Expose-Headers": "x-amzn-RequestId,x-amzn-ErrorType,x-amzn-ErrorMessage,Date",
        "supportPlanUpdateArn": "arn:aws:supportplans::111122223333:supportplanschedule/b9a9a4336a3974950a6e670f7dab79b77a4b104db548a0d57050ce4544721d4b"
    },
    "requestID": "150450b8-e61a-4b15-93a8-c3b557a1ca48",
    "eventID": "a2a1ba44-610d-4dc8-bf16-29f1635b57a9",
    "readOnly": false,
    "eventType": "AwsApiCall",
    "managementEvent": true,
    "recipientAccountId": "111122223333",
    "eventCategory": "Management"
}

Example : Log entry for `ListSupportPlanModifiers`

The following example shows a CloudTrail log entry for the ListSupportPlanModifiers operation.


{
    "eventVersion": "1.09",
    "userIdentity": {
        "type": "AssumedRole",
        "principalId": "AIDACKCEVSQ6C2EXAMPLE",
        "arn": "arn:aws:sts::111122223333:user/janedoe",
        "accountId": "111122223333",
        "accessKeyId": "AKIAIOSFODNN7EXAMPLE",
        "sessionContext": {
            "sessionIssuer": {
                "type": "Role",
                "principalId": "AIDACKCEVSQ6C2EXAMPLE",
                "arn": "arn:aws:sts::111122223333:user/janedoe",
                "accountId": "111122223333",
                "userName": "Admin"
            },
            "attributes": {
                "creationDate": "2024-08-15T15:44:43Z",
                "mfaAuthenticated": "false"
            }
        }
    },
    "eventTime": "2024-08-15T16:29:59Z",
    "eventSource": "supportplans.amazonaws.com",
    "eventName": "ListSupportPlanModifiers",
    "awsRegion": "us-west-2",
    "sourceIPAddress": "205.251.233.183",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0",
    "requestParameters": null,
    "responseElements": null,
    "requestID": "7665c39a-d6bf-4d0d-8010-2f59740b8ecb",
    "eventID": "b711bc30-16a5-4579-8f0d-9ada8fe6d1ce",
    "readOnly": true,
    "eventType": "AwsApiCall",
    "managementEvent": true,
    "recipientAccountId": "111122223333",
    "eventCategory": "Management"
}

Logging changes to your Amazon Web Services Support plan

Important

As of August 3, 2022, the following operations are deprecated and won't appear in your new CloudTrail logs. For a list of supported operations, see Understanding Amazon Web Services Support Plans log file entries.

DescribeSupportLevelSummary – This action appears in your log when you open the Support plans page.
UpdateProbationAutoCancellation – After you sign up for Developer Support or Business Support and then try to cancel within 30 days, your plan will be automatically canceled at the end of that period. This action appears in your log when you choose Opt-out of automatic cancellation in the banner that appears on the Support plans page. You will resume your plan for Developer Support or Business Support.
UpdateSupportLevel – This action appears in your log when you change your support plan.

Note

The eventSource field has the support-subscription.amazonaws.com namespace for these actions.

Example : Log entry for DescribeSupportLevelSummary

The following example shows a CloudTrail log entry for the DescribeSupportLevelSummary action.


{
  "eventVersion": "1.08",
  "userIdentity": {
    "type": "Root",
    "principalId": "111122223333",
    "arn": "arn:aws:iam::111122223333:root",
    "accountId": "111122223333",
    "accessKeyId": "AKIAIOSFODNN7EXAMPLE",
    "sessionContext": {
      "sessionIssuer": {},
      "webIdFederationData": {},
      "attributes": {
        "mfaAuthenticated": "false",
        "creationDate": "2021-01-07T22:08:05Z"
      }
    }
  },
  "eventTime": "2021-01-07T22:08:07Z",
  "eventSource": "support-subscription.amazonaws.com",
  "eventName": "DescribeSupportLevelSummary",
  "awsRegion": "us-east-1",
  "sourceIPAddress": "100.127.8.67",
  "userAgent": "AWS-SupportPlansConsole, aws-internal/3",
  "requestParameters": {
    "lang": "en"
  },
  "responseElements": null,
  "requestID": "b423b84d-829b-4090-a239-2b639b123abc",
  "eventID": "e1eeda0e-d77c-487b-a7e5-4014f7123abc",
  "readOnly": true,
  "eventType": "AwsApiCall",
  "managementEvent": true,
  "eventCategory": "Management",
  "recipientAccountId": "111122223333"
}

Example : Log entry for UpdateProbationAutoCancellation

The following example shows a CloudTrail log entry for the UpdateProbationAutoCancellation action.


{
  "eventVersion": "1.08",
  "userIdentity": {
    "type": "Root",
    "principalId": "111122223333",
    "arn": "arn:aws:iam::111122223333:root",
    "accountId": "111122223333",
    "accessKeyId": "AKIAIOSFODNN7EXAMPLE"
  },
  "eventTime": "2021-01-07T23:28:43Z",
  "eventSource": "support-subscription.amazonaws.com",
  "eventName": "UpdateProbationAutoCancellation",
  "awsRegion": "us-east-1", "sourceIPAddress": "100.127.8.67",
  "userAgent": "AWS-SupportPlansConsole, aws-internal/3",
  "requestParameters": {
    "lang": "en"
  },
  "responseElements": null,
  "requestID": "5492206a-e200-4c33-9fcf-4162d4123abc",
  "eventID": "f4a58c09-0bb0-4ba2-a8d3-df6909123abc",
  "readOnly": false,
  "eventType": "AwsApiCall",
  "managementEvent": true,
  "eventCategory": "Management",
  "recipientAccountId": "111122223333"
}

Example : Log entry for UpdateSupportLevel

The following example shows a CloudTrail log entry for the UpdateSupportLevel action to change to Developer Support.


{
  "eventVersion": "1.08",
  "userIdentity": {
    "type": "Root",
    "principalId": "111122223333",
    "arn": "arn:aws:iam::111122223333:root",
    "accountId": "111122223333",
    "accessKeyId": "AKIAIOSFODNN7EXAMPLE",
    "sessionContext": {
      "sessionIssuer": {},
      "webIdFederationData": {},
      "attributes": {
        "mfaAuthenticated": "false",
        "creationDate": "2021-01-07T22:08:05Z"
      }
    }
  },
  "eventTime": "2021-01-07T22:08:43Z",
  "eventSource": "support-subscription.amazonaws.com",
  "eventName": "UpdateSupportLevel",
  "awsRegion": "us-east-1",
  "sourceIPAddress": "100.127.8.247",
  "userAgent": "AWS-SupportPlansConsole, aws-internal/3",
  "requestParameters": {
    "supportLevel": "new_developer"
  },
  "responseElements": {
    "aispl": false,
    "supportLevel": "new_developer"
  },
  "requestID": "5df3da3a-61cd-4a3c-8f41-e5276b123abc",
  "eventID": "c69fb149-c206-47ce-8766-8df6ec123abc",
  "readOnly": false,
  "eventType": "AwsApiCall",
  "managementEvent": true,
  "eventCategory": "Management",
  "recipientAccountId": "111122223333"
}

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Monitoring and logging for Support Plans

Monitoring and logging for Trusted Advisor