Logging Amazon Web Services Support API calls with Amazon CloudTrail

Amazon Web Services Support is integrated with Amazon CloudTrail, a service that provides a record of actions taken by a user, role, or an Amazon service in Amazon Web Services Support. CloudTrail captures API calls for Amazon Web Services Support as events. The calls captured include calls from the Amazon Web Services Support console and code calls to the Amazon Web Services Support API operations.

If you create a trail, you can enable continuous delivery of CloudTrail events to an Amazon Simple Storage Service (Amazon S3) bucket, including events for Amazon Web Services Support. If you don't configure a trail, you can still view the most recent events in the CloudTrail console in Event history.

Using the information collected by CloudTrail, you can determine the request that was made to Amazon Web Services Support, the IP address from which the request was made, who made the request, when it was made, and additional details.

To learn more about CloudTrail, including how to configure and enable it, see the Amazon CloudTrail User Guide.

Amazon Web Services Support information in CloudTrail

CloudTrail is enabled on your Amazon account when you create the account. When supported event activity occurs in Amazon Web Services Support, that activity is recorded in a CloudTrail event along with other Amazon service events in Event history. You can view, search, and download recent events in your Amazon account. For more information, see Viewing events with CloudTrail event history.

For an ongoing record of events in your Amazon account, including events for Amazon Web Services Support, create a trail. A trail enables CloudTrail to deliver log files to an Amazon S3 bucket. By default, when you create a trail in the console, the trail applies to all Amazon Regions. The trail logs events from all Regions in the Amazon partition and delivers the log files to the Amazon S3 bucket that you specify. Additionally, you can configure other Amazon services to further analyze and act upon the event data collected in CloudTrail logs. For more information, see the following:

All Amazon Web Services Support API operations are logged by CloudTrail and are documented in the Amazon Web Services Support API Reference.

For example, calls to the CreateCase, DescribeCases and ResolveCase operations generate entries in the CloudTrail log files.

Every event or log entry contains information about who generated the request. The identity information helps you determine the following:

For more information, see the CloudTrail userIdentity element.

You can also aggregate Amazon Web Services Support log files from multiple Amazon Regions and multiple Amazon accounts into a single Amazon S3 bucket.

Amazon Trusted Advisor information in CloudTrail logging

Trusted Advisor is an Amazon Web Services Support service that you can use to check your Amazon account for ways to save costs, improve security, and optimize your account.

All Trusted Advisor API operations are logged by CloudTrail and are documented in the Amazon Web Services Support API Reference.

For example, calls to the DescribeTrustedAdvisorCheckRefreshStatuses, DescribeTrustedAdvisorCheckResult and RefreshTrustedAdvisorCheck operations generate entries in the CloudTrail log files.

Understanding Amazon Web Services Support log file entries

A trail is a configuration that enables delivery of events as log files to an Amazon S3 bucket that you specify. CloudTrail log files contain one or more log entries. An event represents a single request from any source. It includes information about the requested operation, the date and time of the operation, request parameters, and so on. CloudTrail log files aren't an ordered stack trace of the public API calls, so they don't appear in any specific order.

{
   "Records": [
      {
         "eventVersion": "1.04",
         "userIdentity": {
            "type": "IAMUser",
            "principalId": "AIDACKCEVSQ6C2EXAMPLE",
            "arn": "arn:aws:iam::111122223333:user/janedoe",
            "accountId": "111122223333",
            "accessKeyId": "AKIAIOSFODNN7EXAMPLE",
            "userName": "janedoe",
            "sessionContext": {
               "attributes": {
                  "mfaAuthenticated": "false",
                  "creationDate": "2016-04-13T17:51:37Z"
               }
            },
            "invokedBy": "signin.amazonaws.com"
         },
         "eventTime": "2016-04-13T18:05:53Z",
         "eventSource": "support.amazonaws.com",
         "eventName": "CreateCase",
         "awsRegion": "us-east-1",
         "sourceIPAddress": "198.51.100.15",
         "userAgent": "signin.amazonaws.com",
         "requestParameters": {
            "severityCode": "low",
            "categoryCode": "other",
            "language": "en",
            "serviceCode": "support-api",
            "issueType": "technical"
         },
         "responseElements": {
            "caseId": "case-111122223333-muen-2016-c3f2077e504940f2"
         },
         "requestID": "58c257ef-01a2-11e6-be2a-01c031063738",
         "eventID": "5aa34bfc-ad5b-4fb1-8a55-2277c86e746a",
         "eventType": "AwsApiCall",
         "recipientAccountId": "111122223333"
      }
   ],
   ...
}

{
    "eventVersion": "1.05",
    "userIdentity": {
        "type": "IAMUser",
        "principalId": "AIDACKCEVSQ6C2EXAMPLE",
        "arn": "arn:aws:iam::111122223333:user/Admin",
        "accountId": "111122223333",
        "accessKeyId": "AKIAIOSFODNN7EXAMPLE",
        "userName": "Admin"
    },
    "eventTime": "2020-10-21T16:34:13Z",
    "eventSource": "support.amazonaws.com",
    "eventName": "RefreshTrustedAdvisorCheck",
    "awsRegion": "us-east-1",
    "sourceIPAddress": "72.21.198.67",
    "userAgent": "signin.amazonaws.com",
    "requestParameters": {
        "checkId": "Pfx0RwqBli"
    },
    "responseElements": null,
    "requestID": "4c4d5fc8-c403-4f82-9544-41f820e0fa01",
    "eventID": "2f4630ac-5c27-4f0d-b93f-63742d6fc85e",
    "eventType": "AwsApiCall",
    "recipientAccountId": "111122223333"
}