How Amazon Web Services Support works with IAM
Before you use IAM to manage access to Amazon Web Services Support, you should understand what IAM features are available to use with Amazon Web Services Support. To get a high-level view of how Amazon Web Services Support and other Amazon services work with IAM, see Amazon services that work with IAM in the IAM User Guide.
For information about how to manage access for Amazon Web Services Support using IAM, see Manage access for Amazon Web Services Support.
Amazon Web Services Support identity-based policies
With IAM identity-based policies, you can specify allowed or denied actions and resources as well as the conditions under which actions are allowed or denied. Amazon Web Services Support supports specific actions. To learn about the elements that you use in a JSON policy, see IAM JSON policy elements reference in the IAM User Guide.
Actions
Administrators can use Amazon JSON policies to specify who has access to what. That is, which principal can perform actions on what resources, and under what conditions.
The Action element of a JSON policy describes the
actions that you can use to allow or deny access in a policy. Policy
actions usually have the same name as the associated Amazon API operation. There are some exceptions, such as permission-only
actions that don't have a matching API operation. There are also some operations that require multiple actions in a policy.
These additional actions are called dependent actions.
Include actions in a policy to grant permissions to perform the associated operation.
Policy actions in Amazon Web Services Support use
the following prefix before the action: support:. For
example, to grant someone permission to run an Amazon EC2 instance with the Amazon EC2
RunInstances API operation, you include the
ec2:RunInstances action in their policy. Policy statements must
include either an Action or NotAction element.
Amazon Web Services Support defines its own set of actions that describe tasks that you can
perform with this service.
To specify multiple actions in a single statement, separate them with commas as follows:
"Action": [ "ec2:action1", "ec2:action2"
You can specify multiple actions using wildcards (*). For example, to specify all
actions that begin with the word Describe, include the following
action:
"Action": "ec2:Describe*"
To see a list of Amazon Web Services Support actions, see Actions Defined by Amazon Web Services Support in the IAM User Guide.
Examples
To view examples of Amazon Web Services Support identity-based policies, see Amazon Web Services Support identity-based policy examples.
Amazon Web Services Support IAM roles
An IAM role is an entity within your Amazon account that has specific permissions.
Using temporary credentials with Amazon Web Services Support
You can use temporary credentials to sign in with federation, assume an IAM role, or to assume a cross-account role. You obtain temporary security credentials by calling Amazon STS API operations such as AssumeRole or GetFederationToken.
Amazon Web Services Support supports using temporary credentials.
Service-linked roles
Service-linked roles allow Amazon services to access resources in other services to complete an action on your behalf. Service-linked roles appear in your IAM account and are owned by the service. An IAM administrator can view but not edit the permissions for service-linked roles.
Amazon Web Services Support supports service-linked roles. For details about creating or managing Amazon Web Services Support service-linked roles, see Using service-linked roles for Amazon Web Services Support.
Service roles
This feature allows a service to assume a service role on your behalf. This role allows the service to access resources in other services to complete an action on your behalf. Service roles appear in your IAM account and are owned by the account. This means that an IAM administrator can change the permissions for this role. However, doing so might break the functionality of the service.
Amazon Web Services Support supports service roles.