Unified Operations Getting started: What you can expect from Amazon - Amazon Web Services Support
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Unified Operations Getting started: What you can expect from Amazon

When you onboard to Unified Operations, you can expect the following from Amazon.

  • Provide a team of designated Amazon experts with deep technical expertise in the your workload domain and services.

  • Offer proactive guidance, ongoing optimization, and continuous improvement recommendations to enhance workload performance and resiliency and accelerate path to migrations and modernization.

  • Help provide rapid incident response, with context-aware engineers engaged within 5 minutes of a critical incident.

  • Offer comprehensive support throughout the application lifecycle, from design and migration to production launch and long-term operations.

  • Proactively monitor security threats with auto-triaging, reducing false positives, and raising incidents for potential security incidents.

  • Assist in trouble and joint mitigation of Amazon or your identified security incident.