What do I do next? - Amazon Cost Management
Using the Billing and Cost Management APILearn moreGetting help
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

What do I do next?

Now that you have Amazon Cost Management set up, you're ready to use the features available to you. The rest of this guide helps you navigate your journey using the console.

Using the Billing and Cost Management API

Use the Amazon Billing and Cost Management API Reference to programmatically use some Amazon Cost Management features.

Learn more

You can find more information about Amazon Cost Management features including presentations, virtual workshops, and blog posts on the Cloud Financial Management with Amazon page.

You can find virtual workshops by choosing the Services drop-down and selecting your feature.

Getting help

There are several resources that you can use if you want to learn more about or need help with any of the Amazon Cost Management features.

Amazon Knowledge Center

All Amazon account owners have access to account and billing support free of charge. You can find answers to your questions quickly by visiting the Amazon Knowledge Center.

To find your question or request

  1. Open Amazon Knowledge Center.

  2. Choose Billing Management.

  3. Scan the list of topics to locate a question that is similar to yours.

Contacting Amazon Web Services Support

Contacting Amazon Web Services Support is the fastest and most direct method for communicating with an Amazon associate about your questions. Amazon Web Services Support doesn't publish a direct phone number for reaching a support representative. You can use the following process to have an associate reach out to you by email or phone instead.

Only personalized technical support requires a support plan. For more information, visit Amazon Web Services Support.

To open an Amazon Web Services Support case where you specify Regarding: Account and Billing Support, you must either be signed into Amazon as the root account owner, or have IAM permissions to open a support case. For more information, see Accessing Amazon Web Services Support in the Amazon Web Services Support User Guide.

If you closed your Amazon account, you can still sign in to Amazon Web Services Support and view past bills.

To contact Amazon Web Services Support

  1. Sign in and navigate to the Amazon Web Services Support Center.

  2. Choose Create case.

  3. On the Create case page, choose Account and billing and fill in the required fields on the form.

  4. After you complete the form, under Contact options, choose either Web for an email response or Phone to request a telephone call from an Amazon Web Services Support representative. Instant messaging support isn't available for billing inquiries.

To contact Amazon Web Services Support when you can't sign in to Amazon

  1. Recover your password or submit a form at Amazon Web Services account support.

  2. Choose an inquiry type in the Request information section.

  3. Fill out the How can we help you? section.

  4. Choose Submit.