Contacting customer support - Amazon Data Exports
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Contacting customer support

Use the following resources to get help with your Amazon Billing and Cost Management and Amazon Cost and Usage Reports questions.

  • Amazon Knowledge Center: This is the quickest way to find answers to questions about your Amazon CUR or bill. We recommend you start here.

  • Account and Billing Support: If you're an Amazon account owner, you have access to account and billing support free of charge. Only personalized technical support requires a support plan. For more information, visit the Amazon Web Services Support web site.

  • Opening a Support Case: You can contact Amazon Web Services Support and open a support case for your inquiry. This is the most direct method for communicating with Amazon Web Services Support. Amazon Web Services Support does not publish a direct phone number to reach representatives, but instead will call you through the following procedure.

Note

To open an Amazon Web Services Support case and specify Regarding: Account and Billing Support, you must either be signed into Amazon as the root account owner, or have IAM permissions to open a support case. For more information, see Accessing Amazon Web Services Support in the Amazon Web Services Support User Guide.

To contact Amazon Web Services Support

  1. Sign in and navigate to the Amazon Web Services Support Center.

  2. Choose Create case.

  3. On the Create case page, select Account and billing and fill in the required fields on the form.

  4. Choose your response preference:

    • Web: You'll receive an email response from an Amazon Web Services Support representative.

    • Phone: You'll receive a telephone call from an Amazon Web Services Support representative.

Note

Instant messaging support is not available for billing inquiries.

If you've closed your Amazon account, you can still sign in to contact Customer Support and view past bills.