Sharing with Amazon Web Services Support - MediaConvert
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Sharing with Amazon Web Services Support

When you contact Amazon Web Services Support for help with a MediaConvert job, and have an active support case, you can share your job's input files securely with the support team. When you create a share request, MediaConvert copies your job's input files to a secure location that only Amazon Web Services Support can access for troubleshooting.

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